[Status: Launched! ๐] Multiple Request Form Confirmation Emails
Hello,
Within my organization, there are multiple teams using the same Wrike account (Wrike for Marketers.) Each of these teams uses request forms, but there is a limitation in Wrike that only allows for one custom email response.
It would be awesome if each team could have its own automated email response tailored to their own workflow and request form.
Apologies if there is another post similar to this one. I searched first but didn't find anything.
Thanks!
Any chance this is on the roadmap? My need is growing.
Hi Denise Miller, thanks for reaching out! I don't have an update for this particular suggestion, but these two requests that are quite close to what's been suggested here might interest you, please take a look:
Both of them are being worked on by the team ๐ We'll share more detail on those two in the coming months ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I have upvoted this but it is definitely a big need in our organization as well! This seems to be a popular need, can you clarify why Wrike has chosen to not do this so far?ย
Thank youย
Hi Bernadette Boesch, thank you for supporting this suggestion!ย
The team can't prioritize it at the moment even though they find the idea interesting. If we have any updates about this in the future, we'll make sure to let you know.ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Yes this needs to happen.ย Most other form and survey based software allows to edit the confirmation page for the form.ย
While there are some enhancement requests which I might want more (for my particular use case), I can't think of any enhancement which is more of a "no-brainer"ย Wrike has moved to a model supporting Spaces - separating custom fields, access, work processes, forms, etc. across the system, the request forms should also support this design concept with a unique response email per form.ย It's a glaring weakness which goes against the overall direction of Wrike's design philosophy.
Hi Debbie Keighton and Andrew Cornell, thank you both for supporting this suggestion and for sharing your feedback. I'm passing it on to the team๐๐ผ
Hello - just echoing that this is really needed. Would be great to have more customized options for reqeust forms rather than only having one option for all.
Agreeing with Andrew.ย A custom email per form is essential.ย ย
Hi everyone, thank you for your continued support here!ย
I've checked with the team as this suggestion went over 60 votes, and for now, it is not on the roadmap. At the same time, our team is very interested in researching it in the future, so we'll continue passing on your feedback and will let you know if there are any changes here in the future.ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Our enterprise account is in need of multiple customized email responses. The generic response is not meeting our customer service-oriented model nor is it meeting our team's needs. It's been since 2019 that this request was proposed.ย Is there an update to this request?ย
Our enterprise account is also in need of multiple customized email responses.ย
Hi Emily Lillya, welcome to the Community! Thank you for expressing your interest in this idea, I've passed your feedback on to our Product Development Team.
Please, feel free to visit our New to Community forum to see all the available resources in our Community ๐
Where are we at with allowing customized email repsonses to form by space?ย We utilize Wrike across multiple teams, and need a customized email template based off of each forms request.ย
Hi Katie Brown, welcome to the forums ๐ย
We don't have an update for this idea at the moment as our team responsible for request forms is currently concentrated on other crucial additions to the functionality. I've shared your feedback with them and we'll keep you posted here in the Community ๐
Please let me know if there's anything else I can help you with!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Upvoted and following.
Hello! Is there an update to this functionality? Even if there was a way to turn off the auto response function, that would be an improvement!
Hi Bernadette Boesch, thank you for chiming in. Do I understand correctly that you would like to avoid sending a copy of the responses to the submitter?
Thank you!
@..., if there isn't an option for multiple auto response emails (which we need at my organization), there should at least be the option to turn them off. We have multiple teams using the forms for internal and external use, which doesn't provide a good user experience with a single auto repsonse email.ย
Hi Bernadette Boesch, thank you for your reply. Would it help to leave all fields empty in the email configuration?
By doing so, the users will only receive a copy of their replies. Could this option improve the users' experience?
@... Thank you for this idea! I will pass this on to the other stakeholders and see if this is acceptable to them.ย
Can you please revisit this?ย It's been on the backburner since 2019 & it's become a problem for our clients when they have several people reviewing documents before we send it off for approval {where you can add multiple emails)...ย It would have an area to add emails when you email the requester at least until you can put something more robust that allows for multiple emails on the order form that translates over.
http://cstrat.net/emailrequester.jpg
Can they look into adding at least that feature in the next update?
ย
Hi Elena Boughey! Thanks for checking! ๐๐ปโโ๏ธ
The post here - to have a custom email response, has already been launched. I've updated the status to avoid any confusion. As for what you're looking forโthe ability to add more email recipients to "Email to requester"โthis is currently not possible due to security limitations.
However, here's a feedback post you can check out and support. If I misunderstood your comment, please feel free to share more details. ๐๐๐ฝ
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover