Does anyone use Wrike? Do you like it?

We're so close to signing up to Wrike and doing the deployment, but I've read some increasingly bad reviews about their customer service and interface.

Our team of 11 people have very poor tech skills too, so I'm worried about forcing them to use a software that relies on intuitive tech skills.

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Hello,

I have been using Wrike for about 4 years now, the rest of our team for about 2 years. It was a slow transition, mostly around fear of change. All of our departments are using Wrike and love it. If you have one or two people who can construct the structure, it becomes very easy to use and we use it to track progress, have conversations, store files. It truly is a great way for people on your team to collaborate. Would love to answer any questions you might have using the software. 

-Ryan

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Hi,

We have been using Wrike for a little over 1 year now.  We have a broad range of skill levels using the system with great success.  Most of our team members find it easy to learn.  So far, I have had great success with customer service and the community forum is better than most!  Like most people, it's not often that I write glowing public reviews, but people are frequently compelled to write negative reviews when they are not happy.  Would be nice if people would write positive reviews every time they have a good experience, but that's just human nature.

The biggest successes we're finding with Wrike are the following:

  1. Superb work tracking and collaboration
  2. Excellent reporting and real-time updates
  3. The comments section of each task acts as an audit log.  If someone changes the status of a task, Wrike notes who made the change and what day it happened.  This has come in very handy when we find objections to task related status or issues.
  4. Ability to selectively share information to those who need it.

There are many other benefits we realize on a daily basis, but based on your question I tried to include the benefits that might be most relevant to your decision.

Hope this is helpful and strongly suggest giving it a try!

Best Regards,

Trevor

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Hi @Naman, welcome to the Community 🙂

Can you please let me know the account that you've been a part of for two years, or some other details so that I can check with the account manager? Thanks! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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They have poor tech skills? I don't think it's a good idea then. My client uses wrike so I was forced to use it. It's a great software, don't get me wrong, but I don't think it's beginner friendly. Filters aren't like excels sheets. It's a different learning system. I think you'd be better off using something simpler, maybe Trello. Once your staff gets a hold of that, and once you see that it's starting to lack the features you want, that's when you should move to Wrike. 

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Very helpful advice in this particular post! It’s the little changes that make the largest changes. Thanks for sharing!

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The new Wrike SUCKS

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Thank you Sarah Stafford, we take all feedback - good and bad. I've asked your account's Customer Success Manager to reach out to you to discuss it in more detail.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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We want to like Wrike, but there is one major feature missing that makes it a huge challenge to use. There is no way to attach a Task to an existing Project during Task creation via the intake forms. Why Wrike has chosen to leave this functionality off is difficult to understand. It forces all Wrike users to be power users (after creating a Task, they have to delve into Wrike, find the associated Project and manually attach it... yuck!) which is exactly what most organizations want to avoid.

Yes, we could have a PM sit between those requesting work and those doing work to make sure everything is organized and all Tasks are attached to their parent Projects, but that should be possible during Task creation.

Hey Wrike! Just create a new form field that utilizes the already existing search functionality and then filter the results for Projects.

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Hello MOHAI, thanks for reaching out!

As I replied to you in a different thread, it is possible to add a task to an existing project when creating a request form. I apologize if I misunderstood, but from what you describe, this is how you can do it: 

After submission, the task is added to the project specified in the request form builder:

Please let me know if this helps! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Lisa I believe MOHAI wants the request form to allow searching for space/project/folder when using the Request form (not during setup).  This is actually a feature we would love to have as well.

MOHAI We don't have PMs in our organization either, and I agree this particular issue is a negative, but there are so many other positives with Wrike that this becomes a minor point of frustration.  Also, Wrike is constantly improving their feature set.  I am a huge fan of Wrike and the customization it allows for.  We use it for our product development process as well as new product planning, DFMEA logs, and marketing content requests.

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Lisa - Thanks, but for that approach to work, we would have to hard code the Project into the request form (as Trevor has observed). Obviously that will never work. We would need a specific request form for EVERY project.

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Trevor - We're sticking with Wrike for the time being, but I can't say I'm as impressed as I'd like to be. For the time being, however, I'm willing to continue working with it in hopes that we still have some things to learn that will warm us up to it.

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Thanks a lot for clarifying and sharing your feedback Trevor Tollefsbol, MOHAI 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Lisa can you explain how Account Management support works?  We have a highly customized version of Wrike that does not easily follow the online tutorials and/or generic FAQs.  Each time I ask for help, I am just directed to another Wrike "do-it-yourself" link, only to be just as confused as when I started.  I need someone to help me with my specific project, look at what I'm doing and explain what I need to do differently, or show me how I'm doing something wrong.  Is there any way to get better support by paying some kind of subscription?  I feel like I'm blown off by our actual Account Manager who told me he doesn't have time to actually get into specifics with each of his clients because he has so many accounts he would never be able to support each one of us individually.  I get that, but if we have to figure everything out ourselves and can't ask for help or clarification beyond what we can find online for ourselves, that seems like a huge customer service failure.

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Hi Adriel Ewell, welcome to the Community!

Apologies for the late reply here. 

I've checked with your Account Manager, and I've asked them to follow up with you 👍 

Please let me know if you have any other questions, I'll be happy to help 🙂 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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