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Sharing Gantt timelines with outside customers

7 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช

    Hi @Amy,

    I was able to test this just now, and it worked for me - I went to the Snapshots section (next to Expand / Collapse All) and created a snapshot from the current state, then copied the sharing link and sent to a coworker who has no access to our Wrike account.ย ย 

    ย 

    She took a screenshot of how the link opened for her, and it looks good.

    I agree that the snapshots tool seems more hidden / convoluted now, but there might be something else going on if your partners can't access the link.

    Let me know if your process was different. Thanks!
    Carolanne

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Amy Snow

    Thanks Carolanne for the reply! It doesn't actually have to do with the staff member not having access to Wrike, it has to do with them not being able to view a Gantt chart screenshot. I did the same thing you did, but my fellow colleague could not access it. I'm trying to understand how someone can gain the ability to view a Gantt chart screenshot, but I haven't been able to find the answer just yet.ย 

    I really appreciate you looking into it and sharing your experience :)

    Amy

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช

    @Amy , what do they see when they click on the snapshot? Something like a broken link, or a message that the Gantt chart hasn't been shared?

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Amy Snow

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Amy Snow

    Above is the error message that my colleague is receiving. It does seem like a broken link maybe. We have very high security firewalls in our organization so perhaps that's the issue, but it used to work in the Old Timeline view. She is also using Google Chrome, I'm not sure if that makes a difference?

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช

    Actually, I wonder if that is a security issue. Is it possible you've had firewall updates since using the old timeline? Is there anything she can whitelist on her end? Can you share report snapshots (or briefly share project / task links) with them to see if the same thing happens?

    It might be worth testing links in Firefox and IE too.

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Lisa

    @Ami please let me know if you're still experiencing this; I can raise a ticket with our Support for you๐Ÿ™Œ

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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