What can we help you with?

e.g. Gantt chart, Creating tasks, Sharing folders

Blog

Wrike App not opening

20 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Hi Tory and welcome to the Community!:)
    That doesn't sound right, please let me know how it's going and whether I should raise a Support ticket for you,ย so the team can investigate and troubleshoot with you.

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Tanya Mishlovsky

    Hi, I have the exact same problem as Tori described above, can you please share how you solved this??

    Thanks!!!

    ย 

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    @Tanya Hey, I can see that you've already discussed this with our Support team. I was actually going to offer you to create a ticket myself. Glad it's solved now.

    Please don't hesitate to reach out if you have any questions ๐Ÿ™Œ

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Josh Bragg

    I am experiencing this same issue and am currently limited to web-version at the moment.ย  I would love to get this fixed as well.ย  Thanks!

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Stephen

    Hi Josh, here's what our support team suggested for the OP.

    Please try:

    • ALT+Space, it will allow you to open the control menu.
    • After, you wonโ€™t be able to see the desktop app, but hit "m" to select the "Move" option.
    • Then use the keyboard arrow keys to move your window in the chosen direction until it starts to appear at the appropriate edge of your visible screen.

    Let me know if this helps you! ๐Ÿ‘

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Andy Scherer

    Hi, I have the same issue since today. I installed the latest Upgrade (3.1.0.1631) yesterday. Now I'm limited to the web-version. Some other suggestions?

    Thanks!

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Damian Biernacki

    Hi, Me also after today update with version 3.1.0 I cannot open Wrike. When i open Wrike windows app then I can see 5 tasks in my Task Manager but no window is opening. Please help.

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Andy Schererย Damian Biernacki Hey, I've just raised Support tickets for you, someone will reach out soon to you! Sorry for the inconvenience!ย 

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    John Bleskan

    I'm having the same issue post-update. The desktop app no longer opens. I'm able to log in via the web browser.

    ย 

    I've tried restarting my computer post-update, and have the same issue.

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Hi John Bleskan, raising a ticket for you too! ๐Ÿ™‚

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Clark Menshouse

    I am having the same problem, and have tried the steps listed and have had no results from them.โ˜น๏ธ

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Tanya Mishlovsky

    Hi,ย 

    ย 

    I also have the same issue since yesterday. I've installed the latest Upgrade (3.1.0.1631) yesterday and since that moment I'm limited to the web-version.

    The shortcut doesn't even open the desktop app window :(ย 

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Clark Menshouse Tanya Mishlovskyย Hey guys, sorry for the inconvenience! I've raised Support tickets for you both, someone will be in touch soon.ย 

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Jonas Hagbjรถrk

    Hi,ย 

    Unfortunately I have same issue. Have the desktop app but it won't open after last update.ย ย 
    Have tried to repair and re-install but still won't open.ย 

    Lisaย Can you please register a ticket for me aswell?ย 

    Windows 10 (v 1903)
    Wrike 3.1.0.1631

    ย 

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Steven Murray

    Hi Lisa,

    ย 

    Jumping on the train here as well. Wrike does not open for me after the latest update (3.1.0.1631). Task manager shows that it is running, but the UI window never appears. Just did a fresh install of Windows 10 Pro 1909 today as well.

    ย 

    Can you open a ticket for me too?

    ย 

    Thanks

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    John Bleskan

    Hi everyone,

    After digging in deeper on the issue with the Wrike team,ย  I received word that the issue stems from running windows 10 in "dark" mode. They also let me know that are reverting back to the previous version temporarily in order to fix this in v3.1

    ย 

    I was able to uninstall and then download the previous build (v2.6) of the desktop app via the web browser version of Wrike and it now works again.

    Is this helpful? 2
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Jonas Hagbjรถrk Steven Murray Hey guys, I've just raised tickets for you ๐Ÿ™‚

    John Bleskanย Thanks a lot for posting a solution here! ๐Ÿ‘

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Steven Murray

    I can confirm John's fix. I was using dark mode and changed to light mode and Wrike opened for me. I am back to dark mode now with wrike still open and no issues so far.

    Is this helpful? 2
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Will Hatfield

    Restarting after switching to light mode worked for me

    ย 

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    (Edited )

    Hi everyone! Sorry again for the inconvenience! Here's the solution from our Support, hope this helps:

    Our team checked this issue with our engineers and it looks like it's related to the fact that the new Desktop app version runs on the Electron versionย 6.0.0 which is not launching withย Windows 10 Dark Mode. You can find additional details here:ย https://github.com/nklayman/vue-cli-plugin-electron-builder/issues/378.

    In case you'd like to stay on the new version of Wrike for Windows App please make sure to turn off the Dark Mode and check if everything works fine in the Light Mode Windows.

    If you rolled back to the previous version already you can download version 3.1.0 of Wrike for Windows Appย here.

    At the moment we've decided to stop the distribution of the new Wrike for Windows App for Windows x64 so in case you want to stay on that version, you can download the previous version of Wrike for Windows App from Apps & Integrations portal.

    Please let me know how that goes!ย 

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink

Please sign in to leave a comment.

Folllowing List for Post: Wrike App not opening
[this list is visible for admins and agents only]

Community

Welcome ๐Ÿ––

Hi there! ๐Ÿ™‚ Want to become a black belt Wrike Ninja? Here's how to earn a Wrike badge

Welcome ๐Ÿ–– Have you checked out this week's Release Notes yet?

Hey! ๐Ÿ‘‹ Curious about something? Visit How To to search and ask the Community for answers.

Welcome! ๐Ÿ‘‹ Figured out a good tip or trick? Share it in Best Practices.

Want to connect your existing software to Wrike? Learn and ask how in the API section.