Inbox notifications

Is it possible de be sure that someone that follow a folder will receive the notifications in his Wrike Inbox. Because most of our users removed their Email notifications. 

help.wrike.com/hc/en-us/articles/209602929-Following?flash_digest=de1652390d6f6e373f69a0b74abb4ff9df9e600e

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Hi Jean-Philippe,

Email notifications settings do not affect the Inbox in Wrike. You can be sure that users will receive notifications in their Wrike Inbox for the things they're following.

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I am a follower on a project and am not receiving notifications in my Wrike inbox. How do I fix this?

 

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Hi Susan Leander, welcome to the Community. Do I understand correctly that you receive email notifications and not inbox ones? This could be expected behavior. You can find the actions that trigger inbox notifications here.

 

Juan Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Juan Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Juan,

When I am a follower on a task, I don't get an email or an inbox notification. I have limited the email notifications, but would like to be notified when someone @ mentions followers of the task. How can I turn inbox notifications on for @ follower mentions? Thanks!

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Hi Susan Leander, thank you for your reply. If a user mentions @followers and you are one of them, you should receive a notification in your inbox. Do you have any examples of situations where you've been mentioned and didn't receive the inbox notification? If so, I'd recommend creating a ticket with our Support Team - we can do that on your behalf as well.

Looking forward to your reply!

Juan Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Juan Wrike Team member Become a Wrike expert with Wrike Discover

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