Wrike as a Ticketing System
We would like to use wrike as a ticketing system without the use of zendesk.
I feel a few alterations to External Review function and Calendars and you would be able to make this a great new function.
Log issue (external request) > work done in wrike > feedback sent to external user as email notification, along with any attachment needed > reports pulled internally
I think this would be great. One of our uses is for ticketing but it would be nice to be send back notifications on status or other instances.
This would be extremely valuable to us. We are evaluating Wrike vs competition. Our IT team needs a system that can email external non-users when a task sees a comment or status update. Our marketing team would use it to keep staff informed on the status of projects they submitted via web form. The only thing these external users would need to do is reply via email and have it appended to the task/ticket.
We have recently expanded Wrike to be a pseudo-ticketing system - and we have the same need, well really two needs, 1) how to show the work queue to non-users so they know where they are "in line" 2) email either status changes, comments or job complete. I'm fully aware this wasn't Wrike's original mission - but its so close to being there.
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Any news on this? We would really need this as well. How are you guys doing it right now?
Anders Kilbrandt If I understand correctly, this request is very similar to this one here https://help.wrike.com/hc/en-us/community/posts/115002787869--Status-Investigating-Email-notifications-for-external-request-form-submitters. I'm checking its status with the team now and I'll update it if there's anything new 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
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