Workload View: Keep Percentage instead of Hour Allocation
We are entering allocation percentage, and would like to keep it as a percentage, not have it convert to hours in the Workload view. Is that possible?
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We are entering allocation percentage, and would like to keep it as a percentage, not have it convert to hours in the Workload view. Is that possible?
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Hi Kysa, the Workload view is represented by a timeline so the allocation in percentage represents the % of effort in a person's day so this is represented as hours in Workload.
Are you looking to get % allocation for Reporting purposes, perhaps we can work on a solution using Custom Fields so you can see this information?