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[Answered] Regular User does not see ADD COLUMNS in Table View

Answered

5 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช

    Hi Robert,

    Assuming this isn't a bug, there might be a few things to try:

    1.This might be obvious, but confirm that he's able to scroll all the way to the right of the Table view (or try viewing in different browsers).

    2. Double-check that you've shared the custom field(s) with him (in Table view, right-click the custom field and edit column to view sharing permissions).

    3. Is it possible your user hasn't had enough of the folder hierarchy shared with them? It might be that the custom field(s) were created at a folder level that isn't shared with the user, so he can't see them.

    Let me know if any of these work.

    Thanks!
    Carolanne

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Robert Porter

    Ho Carolanne.

    Thank you for your comments and ideas. These are all things that I checked for him.ย 

    It is interesting that he can see the fields when he goes to List few and can update those fields there. He just does not see them at all in Table view. Of course, I thought of the scroll issue too. He is remote from me so I can only see his computer screen in a shared environment (Skype, Zoom). And I took control and tried scrolling - to no avail. I'm going to have him do a screen share session with one of our Wrike Admins here locally and see if she has any other ideas.

    Again, thanks for your reply. ๐Ÿ‘

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephen

    Hey! I've raised a ticket for you to the Support Team - it would be great if you had a screen shareย for them - it might save a bit of time explaining ๐Ÿ˜Š

    @Carolanne - some great points and help here ๐Ÿ‘Œ

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Robert Porter

    We resolved the issue!ย 
    I had the user get on a vid call with our local Wrike Admin. Somehow, by clicking on the parent folder and then again on the project, the columns are now there and his access looks normal.ย 
    I really do not understand what happened but I did get to see it happen!ย 

    Much thanks to the Wrike IT folks for reaching out to offer help fixing the issue.

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Stephen

    Great to hear Robert!

    Thanks for coming back and updating the thread ๐Ÿ––

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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