Help Shape the Future of Wrike AI — Your Feedback Wanted Ahead of the Session

It would be cool to have our own Wrike AI support chatbots where users can ask for help on which request form to use, for example! 

Have you considered having AI estimate total effort for tasks based on space history?

Hi Anna Giacobbe, Do I understand correctly that you mean that in your company there are several internal Request Forms, and that people could ask Wrike Copilot something like "I want to create an IT Helpdesk ticket because my screen is not working". And then Copilot should be able to search across all request forms and find the right one. 
Is this what you mean? Am I missing something? 

Javier Santolaria Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Javier Santolaria Wrike Team member Become a Wrike expert with Wrike Discover

Hi John Egleston, 
I will consult with developers to understand the feasibility of this.
Could you share which kind of criteria you believe should be taken into account in your domain for the estimation of the effort? Is it based on the title and description alone? Or any other kind of human input? 
Thanks for the feedback!

Javier Santolaria Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Javier Santolaria Wrike Team member Become a Wrike expert with Wrike Discover

Javier Santolaria Yeah! 

For example:

• "What's the request form for creating a blog?" --> copilot provides link to the Blog Request Form
• "I need help with a new Wrike process, who do I reach?" --> copilot provides my name and the link to my Wrike request form
• "I have a new team member joining, how do I get them added to Wrike?" --> copilot provides the account creation form

People often come to ask me over Teams or in person what form to use for X use case. We have documentation on Confluence listing this out, yet they still come to me directly. If they could just ask Copilot for the form, it would save a lot of time and frustration.

Thanks Anna Giacobbe, will take this topic in the planning for the roadmap. Business impact is clear, as it would streamline internal processes that leverage Request Forms. 
Thanks! 

Javier Santolaria Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Javier Santolaria Wrike Team member Become a Wrike expert with Wrike Discover

Thank you, Javier Santolaria! 

Will Wrike AI evolve to provide predictive insights — for example, anticipating project delays or resource bottlenecks before they happen?

We have been very excited to help test AI agents. Two of the main struggles we've encountered that have stopped us from implementing more of them are:

1.  Incompatibility with automations: Our account has a lot of automations. Right now there are a lot of places where an agent would be super useful to reduce repetitive work or save time, but we are unable to use one because it would need to be triggered by an automation and this is not currently possible.
2.  No access to account-level workflows: Many of our workflows are account-level because they were created before space-level workflows existed and there is no way to convert them. We have several instances where we could replace multiple automation rules with one AI agent, but are unable to do so because we can't trigger from an account-level workflow.

So, my question is: Is either one of these issues on the map to be solved in the near future? If not, why?

I want to start using AI directly in Wrike and integrate it in our workflows.
Actually we use a lot of AI tools but not in Wrike

Thank you all for sharing your questions and suggestions 🙏 I will make sure to pass them on to Javier.

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover