Rich Text Formatting - Request Forms

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Anna Giacobbe

Hi! 

It would be great if we can use rich text formatting in request form descriptions and help text/descriptions under questions to be able to bold / italicize / underline, apply colours, use bullet points/numbering, customize hyperlink text, etc. This would allow us to bring formatting to descriptions so make information easier to read. We often need to leave a number of notes per request form and it is hard to read (people end up not reading anything we put there).

There are also some issues with the text box whenever you try to input line breaks where your text cursor isn't there - I typically have to input a bunch of spaces until it lines up with the edge of the box.

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Ali Moses

Agree. Rich text would really help us increase readability on request forms.

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Lisa

Appreciate your feedback folks! I'll now pass this idea to the team responsible for requests 👍

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Todd Jaser

This would be so helpful! Please implement this feature. 

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Rohan V

Hi Todd Jaser 👋 Welcome to the community! 🙂
 
I believe you have already commented on a similar product feedback post. So far, there has been no new update from the team. Rest assured, I will get back to you If there's any progress in the future.

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Sean Sykes

Is there a way to do it with HTML formatting?

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Rohan V

Hi Sean Sykes, welcome to the Community Forums!
Currently, HTML formatting is not supported within request forms. If there are any updates regarding Rich Text Formatting in the future, we'll be sure to let you know 👍

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Enedina Rodriguez-Cassity

Please make this happen. 

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Basudha Sakshyarika

Thank you for the upvote, Enedina Rodriguez-Cassity 👍🏽

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Terry Winowiski

Any update on the formatting in request forms?  It's been over a year.  How many upvotes are needed?

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Anna Giacobbe

I was just talking about this today with a colleague, and a lot more recently lately. Reallllllly hoping it's something we see soon.

A colleague asked me to input a table into a question's help text to show service / sku / description / price, but since we can't do so, I had to list it out point by point for every service and it made the help text sprawl over a dozen+ lines. 

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Rohan V

Terry Winowiski, thanks for checking in. At the moment, there are no new updates to share, but we are keeping an eye on all the feedback and are passing it to our product team regularly.
 
For the second part of your question, it requires 60 upvotes to assign a status such as “BackBurner,” “Investigating,” or “Not Planned” to a feedback post. You can read more in detail about our Product Feedback guidelines by checking this article.
 
Anna Giacobbe, thanks as well for sharing your feedback here!
 
We’ll be sure to share an update if there are any further developments! 🙂

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