Create an email to an external user using automation

Is it possible to email an external user using automation?

I would like to sent an email when e.g. a ticket is assigned to a support employee.

External user are forced to leave their email address, so I guess it is logged somewhere.

Hope to hear soon.

With kind regards,

Remco

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Or do I need to raise a development request?

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I need the same too.

 

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Request submitted

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Hi folks, I've moved this thread to the Product Feedback forum and edited the title a bit so that it's easier to find via search, hope it's OK! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Thanks Lisa :)

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This would be great for our team too! Not all users we interact with use Wrike, so we spend a fair amount of time manually including them on updates.

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Hi, 

excellent idea. 

I am facing issues sending out surveys to my internal customers that access the request trough a link on our intranet,

 

Probably I need to go for the enterprise solution so the users are internal. 

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Hi Rudy van Marum, thanks for weighing in here and sharing your interest in this. It's been noted and passed on to the team 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Elaine Wrike Team member Become a Wrike expert with Wrike Discover

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Is the @ mention the external requestor an option that is available in the team subscription with automation? I would like to send out reminders to external reminders to external users on specific dates. 

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Hi Dustin Berg 👋 Currently, the ability to @mention external requestors directly is not available. Wrike's automation engine does not support sending automated messages to non-Wrike users.
 
However, Wrike offers a feature called "Email Communication With External Requesters," which allows users to send emails directly from Wrike tasks to external email addresses. Please note that this feature is not automated and requires manual initiation. You can find more information in this article. Hopefully this answers your query, do let us know if you have any questions! 🙂

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

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