Create an email to an external user using automation

Is it possible to email an external user using automation?

I would like to sent an email when e.g. a ticket is assigned to a support employee.

External user are forced to leave their email address, so I guess it is logged somewhere.

Hope to hear soon.

With kind regards,

Remco

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Or do I need to raise a development request?

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I need the same too.

 

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Request submitted

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Hi folks, I've moved this thread to the Product Feedback forum and edited the title a bit so that it's easier to find via search, hope it's OK! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Thanks Lisa :)

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This would be great for our team too! Not all users we interact with use Wrike, so we spend a fair amount of time manually including them on updates.

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Hi, 

excellent idea. 

I am facing issues sending out surveys to my internal customers that access the request trough a link on our intranet,

 

Probably I need to go for the enterprise solution so the users are internal. 

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Hi Rudy van Marum, thanks for weighing in here and sharing your interest in this. It's been noted and passed on to the team 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Elaine Wrike Team member Become a Wrike expert with Wrike Discover

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