[Status: BACKBURNER ⌛️] Collaborator time tracking

Hello @..., wanted to check in on a resolution to this issue. I was greatly relieved to come across this thread as my team has been struggling with this issue. Similar to Al Sape, our company uses external vendors for short-term projects. We need to be able to track their time, but can't justify a business case to pay $55 per month to give them a Wrike license. We are looking for solutions within Wrike, but haven't been able to find any. 

As this is becoming increasingly important in the new digital business landscape, we are considering switching to another platform as a solution, since we can't find another. 

Hi Laura Crow, thank you for posting and sharing your concerns, we'd be sad to see you leave Wrike. This suggestion is currently being researched by our Product team and we'll be sure to post here if there are any updates. 

Laura Crow

I submitted this request (along with others) 4 years ago and nothing has been done. I am very disappointed that Wrike just doesn't listen to user feedback, haven't evolved the core feature set in 5+years, and are only interested in enterprise-level features (aka $$$). If this is an issue, then I suggest Wrike won't be making any changes anytime soon and switching to another platform is your only option. This is what we have done this year, we went with ClickUp which reduced our costs significantly and added many features that I wish Wrike would add.

Half of my company just left Wrike for ClickUp. The features and value are there. 

Alina Kucherenko Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Alina Kucherenko Wrike Team member Become a Wrike expert with Wrike Discover

I have external support that work in our system and I have them track time. I moved them to Collaborators recently during an audit of our license use, because they use so little of the system aside from tracking time, uploading files, and communicating in the task they are assigned. But was surprised that time tracking wasn't possible when someone flagged the module disappeared for them.

Needing a full license just for this seems like overkill. I don't mind paying a bit more for this capability, because it does help with efficiency. But the full amount seems unfair.

Austin Headley we moved to ClickUp. Wrike's lack of response to this request was one of the reasons why.

Included in the paid guest role which is included in the plan (quantity included depends on the no. of users on your plan)

Details of the plans vs paid guess users:

I am not affiliated in any way with ClickUp, I was an avid Wrike user for over 10 years but just got to our limit on the product not being fit for the purpose and overpriced.

Hi Austin Headley, thanks for sharing your feedback here. If you'd like, I'd be happy to arrange for a member of our team to chat through this with you and discuss your options? Let me know if you'd like me to set this up 👍

Andrew McAllister, we're sorry to hear you've left Wrike Andrew. We appreciate all of your contributions and the feedback you've shared here on the Community, it's very much appreciated. If there's ever anything we can help with here, please don't hesitate to ask. 

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Elaine That would be great - thank you.

Hello, this feature would greatly help improve time tracking in my opinion, would love if this was an option in the very near future :) 

Hi Chloé Lacoursière, welcome to the Community, and thank you for adding your support here. Please be sure to upvote the original post if you haven't yet👍🏼

I agree, this feature is very important for accurate time tracking across an entire project and should be implemented asap! 

Hi Libby Williams, welcome to the Community 👋 Thanks a lot for supporting this idea! I'm passing your feedback to our Product team.

Please make sure to upvote the original post above if you haven't yet - the number of votes helps the team understand how popular the suggestion is. Here's more detail on that, but please let me know if you have any questions! 

If you'd like to know what this Community has to offer, please check out our New to Community forum 🤗

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Same here. If Wrike meant for Collaborators to be "read-only" that can just come in an peruse projects and tasks, then why let them change status, add comments, attach files, etc. Clearly, Collaborators were meant to collaborate on getting the work done. If they work, then we should be able to track their effort. I see no reason why separate time spent on a task from any of the other aspects you've already given access to for Collaborators.

Please reconsider your stand on this... You might be underestimating the value customers attribute to this simple distinction of giving access to an existing feature.

Welcome to the Community Catherine Brosseau, and thank you for your detailed feedback on Collaborators' rights in Wrike. It is now passed on to the Product team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

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Catherine Brosseau I imagine the problem Wrike has is that many companies have purchased user licenses for people who would have otherwise just been collaborators and they fear that if they enabled this feature for collaborators that it would cause a reduction in revenue for them with companies switching their licenses, so there is no incentive to change and they are really interested. Nothing has happened in 5 years, maybe in another 5 years.

Hi - We are a new company to Wrike and have an Enterprise subscription. We did a lot of research across different project management platforms before deciding on Wrike, largely due to Wrike Integrate to be able to handle some of our custom processes. However, the fact that collaborators cannot add time is a big negative and something I was surprised wasn't included, considering it was pretty standard across the other platforms at the base package.

As a small company, we utilize a lot of short-term contractors and freelancers. We do not want to pay for a seat for these freelancers, a seat that we cannot reuse without deleting the user and losing some of that data (their time will still be recorded, but information about who that person is gets lost when deleting the user). 

A major part of project management is time-tracking and I echo the feedback on this board that this is a pivotal part of running a company. I highly encourage Wrike to continue to look into time-tracking for collaborators - because otherwise, I find the collaborator role to not be very helpful. 

Hi everyone, thank you very much for supporting this idea. I'm checking for updates with the Product Team and I will get back to you soon with an accurate reply 👍

Hi all, thank you for your patience. At the moment, we don't have updates to share about this suggestion, but please feel free to share your use cases with us so we can try to provide with possible workarounds, if applicable.

We will keep you informed in case there are any changes 👍

I think it's totally useless to keep this thread alive. If the wrike developers had wanted to allow collaborators to insert timers they would have already done so. My agency could easily develop this feature but I am sure that it would be blocked by the system after a short while. The inclusion of the timer is one of the big differences between registered accounts and collaborators and in economic terms it would create a problem for Wrike, because all the companies that have purchased licenses for their collaborators in the past could obviously downgrade.

Hi Laurence Houghton, thank you very much for your detailed message. I've passed your feedback on to our Product Team and we'll keep you informed of any changes 👍

Dario Dursi, I understand you find it frustrating that this option is not yet available. Please rest assured that all your feedback is noted and our Product Team is aware of the popularity of this suggestion. Unfortunately, we can't prioritize all ideas as quickly as we'd like. 

If there are any improvements to this feature, we will let you know in this thread. Thank you for continuing to share your thoughts, and if you have any additional questions, please don't hesitate to let us know.

Is this still not available? We would really like to have this for collaborators.

I also join the request.

Thank you for checking in, Julaine Stark and Matías Fusco. 🙋🏻‍♀️

It is now possible to track time using the new Contributors License. Check this article for more details. Please feel free to reach out to your account team at Wrike for assistance. Let me know if you need any further information. 😊

Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover