What can we help you with?

e.g. Gantt chart, Creating tasks, Sharing folders

Blog

[Status: Backburner โณ] Email conversations with non Wrike users inside Wrike

53 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Pascal Vuylsteker

    My guess is that it is the purpose of the external collaborator status

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Dmytry Kyrylov

    Some of our suppliers refused to join us as collaborators due to lack of understanding that it would actually help them a lot. So the function to communicate in Wrike with โ€œoutsidersโ€ would be really cool to keep everything in Wrike.

    Is this helpful? 9
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Pascal Vuylsteker

    I understand as I am facing the same sort of issue. I am wondering if making it easier for the supplier to register to Wrike could be a better solution. For instance by using sth like  OAuth (Twitter, Facebook, LinkedIn, etc) authentification

    Is this helpful? 2
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Stephanie Westbrook

    Hi guys, this is an interesting conversation. Yes, part of the benefit of the Collaborator license is that you can have more people in the account (specifically people who do not need full access). 

    As always, we will go over this feedback with our Product Team. 

    Stephanie Westbrook Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Kelli Wheelwright

    I would like to be able to send Emails from Wrike, but a little different use case. Our projects are being used in a template way for our franchise base. We have built in communication triggers in each of the workflows (projects) and some of those are email templates. 

     

    Currently the user has to copy the email template and paste it into their outlook email account to then send it to their client. If you could send emails from Wrike, it would help save time and allow our offices to communicate with their clients. 

     

    From an enterprise perspective, there is no way we could manage the liability of adding and managing collaborators (essentially home owners and renters and vendors) for each of our offices in Wrike. Because the way our billing is set up our users do not have admin control as we need to be able to keep control of that ourselves to ensure each office is billed appropriately for their user seats. 

    Is this helpful? 6
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Stephen

    Hi all, as Stephanie said above, it's a really interesting topic and the use cases you've all provided really add value to internal discussions with our Product Team. Thanks for the continued votes and comments, and if there's an update soon I'll be sure to update you here. 

     

    As an aside, we have Slack Integration. It's not exactly what you're talking about here but many people find this a useful integration to be able to converse with their customers while still having the ability to convert these conversations to tasks within Wike.

     

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Farrokh Zarnegar

    Hi all,

    It is a great idea if this future can be implemented. In many of my projects I interact with external users and suppliers (mostly by email). Sometimes I send them attachments or project details.

    As I am new to Wrike this was the 1st future that I was looking for to see how I can keep these communications within Wrike. But it seems we are not yet there! 

    Is this helpful? 5
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Bashar Nusir

    It is very helpful to implement such a feature, as in certain projects I need to communicate to many external users once or twice and I don't want to loose licenses for that.

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Leslie Minnick

    (Edited )

    The problem we are running into is we have 50+ product managers globally that provide input or details to a certain product launch, carton design, eblast, etc.  They may only be involved once every year.  To train 50+ people on the collaborator setup would be tedious and, in most cases, a waste of time for just a couple of responses.  Not to mention our outside vendors that are involved.  Implementing a new feature as a solution to this problem would be very beneficial. 

    Is this helpful? 9
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Fabienne Looij

    What we are looking for is a way to file our e-mails in the project folder in a way that we can use them again.

    With using them, I mean that we like to reply on an e-mail or to be able to forward it

    Is this helpful? 2
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Scott Rogers

    We are using Wrike as a ticketing system for web support (somewhat like ZenDesk), so we have many people making requests (far more than we would want to add collaborator licenses for. It would be great if they could follow along with the progress of their request when a comment specifically mentions them.

    Is this helpful? 3
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Mike Boysen

    The first thing I looked for was the ability to reply to an email notification coming directly from a task. It would seem fairly simple to deliver it from the tasks email address. Why are you making me go into Wrike to respond? That makes no sense in the real world as the use cases above demonstrate. Even for me, I don't want to live inside Wrike just to send a quick response back to a colleague (and neither does our executive team). 

    Other like applications have been doing this for years. 

    Is this helpful? 4
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Mike Boysen

    I feel silly because I just noticed that I CAN replay to an @mention notification. I could've sworn I wasn't able to do this before.

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Denise Davis

    This would definitely be helpful. I have to echo Leslie's issue. Our company has 20K + employees, and any one of them could enter a marketing request through the conditional form. We have some frequent flyers, but even they don't fly frequently enough to warrant training on the collaborator interface.

    Is this helpful? 4
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Nancy Lawrence

    I agree with Denise as well.  Sound like our situation is very similar.

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Colleen Sterner

    This isn't critical for us yet, but if we want to roll out Wrike to the other departments, this will become critical.
    We'd need to be able to email back and forth from within Wrike. We use Outlook.

    Actually, other folks have become frustrated with other project management tools they've tried because they don't integrate well with email.

     

    Is this helpful? 3
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    Hey @All, thanks for keeping this conversation going, I really appreciate it ๐Ÿ™‚ I'll make sure to get back to you when I have news from our Product team. 

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Doug West

    Any update on this? I have a virtual assistant, and we use Wrike to correspond and stay on top of assignments. My VA checks in with her company's supervisor. Is there a way to have the VA check in via Wrike and sent that daily notification (check in/check out) from Wrike? I know I can add the supervisor as a collaborator, but the supervisor position seems to rotate.

     

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Michele DeFilippo

    We would find this feature useful as well. In our use case, I correspond with about 800 prospects a year. To keep track of these conversations, I manually cut and paste these emails into a Wrike task to keep details discussed at hand when a prospect becomes a client. This is a tremendous waste of time, but I can't very well ask a prospect will open a Wrike account just to talk to us. Even clients have trouble with invitations. They don't follow the instructions and wind up opening their own Wrike trial account instead. Both of these problems would be solved if Admins were given the authority to add email addresses / Collaborators to Wrike in the background. 

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Stephan Gritsch

    A one-and-a-half year old suggestion: what does the Product Team have to say about it in the meantime?
    This topic is also very interesting for us. All the key aspects have already been mentioned. I'm also excited about a solution that allows non-Wrike users to be included in the discussion via normal e-mail traffic. At the moment, when I communicate outside Wrike, I set the email address of the task for example in CC. If a non-Wrike user replies, I would be forced to manually send the reply back to the same task. It is more practical if the answer of a non-Wrike user also ends up in the task. The logical consequence is to be able to communicate with non-Wrike users from within Wrike.

    Is this helpful? 3
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Peter Vane

    +1 for this.

    Email is such a key part of business communication...not always with collaborators!

    Would love to see a full integration.

     

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Lisa

    @All  hey, thanks for your continued support here. We continue to pass your feedback to the Product team. Once the suggestion hits 60 votes, we'll add a Product status to it ๐Ÿ‘

    Lisa Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Mike Boysen

    An interesting way to gauge customer needs. I would imagine that the vast majority of users never come here, and are therefore not represented

    Is this helpful? 3
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Aaron McLaughlin

    Some further outlook/email integration would be very useful  

    Is this helpful? 1
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Sam Gonzales

    +1 on this !! Any updates Wrike team ? 

    Is this helpful? 2
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Thomas Guy Farley

    Following.

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Adam Chapman

    +1 from me as well.  I think all the relevant details have already been shared.  This is a huge issue for us and is causing those teams already using Wrike significant hassle and keeping other teams from considering it as a good solution to their use cases.  

    To be frank, any use case outside of "pure" project management almost inevitably requires sending and/or receiving information from individuals not in Wrike and the current method of having the Wrike user manually respond to the users message and copy Wrike to get the information on the project is unwieldy at best.

    I know Wrike isn't a ticketing system, but adding lightweight communications functionality that is table stakes for any ticketing platform would go a long way to make Wrike more flexible for those use cases that blur the lines and require significant collaboration with non-project stakeholders.

    Clearly, this thread isn't being watched or the numbers aren't high enough to matter, but figured I'd add my voice just in case.

    Thanks!

    -Adam

    Is this helpful? 7
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Sam Gonzales

    +2 Adam !!

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Pascal Vuylsteker

    @Adam Chapman you may want to add your voice to this other similar thread as well: https://help.wrike.com/hc/en-us/community/posts/115002787869--Backburner-Email-notifications-for-external-request-form-submitters

    Is this helpful? 0
    Comment actions Permalink
  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
    Avatar
    Michele DeFilippo

    Fantastic summary, Adam! 

     

    Is this helpful? 0
    Comment actions Permalink

Please sign in to leave a comment.

Folllowing List for Post: [Status: Backburner โณ] Email conversations with non Wrike users inside Wrike
[this list is visible for admins and agents only]

Community

Welcome ๐Ÿ––

Hi there! ๐Ÿ™‚ Want to become a black belt Wrike Ninja? Here's how to earn a Wrike badge

Welcome ๐Ÿ–– Have you checked out this week's Release Notes yet?

Hey! ๐Ÿ‘‹ Curious about something? Visit How To to search and ask the Community for answers.

Welcome! ๐Ÿ‘‹ Figured out a good tip or trick? Share it in Best Practices.

Want to connect your existing software to Wrike? Learn and ask how in the API section.