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request file attachment

1 comment

  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪

    Hi Maurice, this is a good idea. I think you are using dynamic Request forms and this is how you would like it to work: once an issue is determined by a series of questions, you then want to automatically provide an attachment with information that may help the person. (Let me know if I have got anything wrong here :))
    Unfortunately, this isn't possible at the moment. It's a great idea, and I can see it's application thank you for sharing so others can vote and discuss. You might be also interested in adding your votes and comments to this post about Forms: Section text and image which is a very similar request.
    If your team uses Google Drive or something similarthere's a potential workaround you could use:
    1. Store your attachments online (somewhere where you can generate a link to the document).
    2. Create a dropdown question on the Request form (for people to pick the issue/adjustment they're referring to).
    3. Have each dropdown answer trigger different follow-up questions
    4. Have the follow-up question be a checkbox type question. Ask the the requester if they've read "x" document (include a link to the document). Make this a required question, so they have to check the box to move on and submit the form.  
    Any questions, I'm here to help 🙂
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