[Status: Backburner ⌛️] Private messages needed!
We use Wrike a ton with our clients, and it would be great to add a private message feature, so that Collaborators cannot see messages between full users sometimes. Teamwork, our old platform, had this feature and it was SUPER useful. Because our clients see every comment in the Wrike project they are part of, it has led our users to go outside of the tool to interact as to not show the client everything.
Please consider this!!!!
Not having private / internal comments is the only thing stopping us from moving our entire Zendesk deployment to Wrike.
Even being able to set permissions based on Custom Item Types would be a suitable workaround. At least then there could be an 'Internal' or 'Private' subtask specific to certain users i.e. helpdesk agents.
Transparency is great, but end users don't always want to see back and forth conversations betwen agents, they only care about the problem being solved or what to do next. How the helpdesk figures it out isn't relevant to them, but for traceability it's incredibly important to the helpdesk.
Adding a custom comment type with permissions would completely solve this. Alongside permissions on custom item types, that would provide a lot more flexibility overall.
Thank you for your detailed feedback, Gareth Radley. I understand that this feature is very important to you and your team. Please rest assured that we will let you know if any changes are implemented 👍
Please let us know if there's anything else we can assist you with or if you have any additional questions.
I agree, private messages (only the people you @tag can see the message) would be very helpful. For example, we want to be able to do helpdesk tickets via Wrike, but the lack of private messaging is a deterrent.
Hi Anna Schild, thanks for sharing this with us, totally see how this could be valuable, especially for what you've mentioned!
We've passed on your feedback to the team and will keep you posted on any updates 👍
Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Elaine Wrike Team member Become a Wrike expert with Wrike Discover
Any follow up on this feature?
We are a family business and we need to keep in the same topic/ticket comments we need to pass among us about a task. We cannot keep that outside and then try to remember where and when we commented.
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover
Hi!
Any update tieh this feature? It is very important to us too to take a decision to move to Wrike!
Hi Luis Guzman! 🙋🏻♀️
No updates on this suggestion at the moment, but if it changes in the future, we will let you know. Thank you! 😊
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover
July 14, 2017 at 9:41 PM - first Post
Guys, it's been 8 years, and you cannot implement comments that only see the company team?
Welcome aboard, Andrew Kovalev [OD]! 🎉
Thank you for checking in. This suggestion is currently not planned for this year. However, if that changes in the future, we’ll be sure to keep everyone in the loop. Thank you! 😊
Basudha Sakshyarika Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Basudha Sakshyarika Wrike Team member Become a Wrike expert with Wrike Discover