Would Like to Speak to Someone on the Phone

Hi Max, sure thing! Our Support Team will be happy to chat. I'm creating a ticket so they could reach out to you and so that you could send over your contact details :)

How to schedule a video call with Wrike support? 

Hello! You can click "Submit a Request" in the Help Center's upper right-hand corner and then check the box next to please give me a call. Someone from the team will reach out to you. 

This is not correct, there is no option for support, for support you are referred to check out the support centre. So zero options to phone and chase a ticket which is poor.

Hi James Tewes Admin, welcome to the Community! 👋

I'd recommend checking out this article where we described all ways how you can reach out to our Support team. You can call Wrike support or request a callback - the number will be available in the Help Center’s header. These options are available on all paid subscriptions and during the trial period. I hope this helps 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi everyone,

I'm writing to express my frustration with Wrike's customer support. I've been trying to reach someone for hours, but it's impossible to speak to a real person. Not even a live chat with bots. Not even with the paid account.

I understand that you may be experiencing high call volumes, but this is unacceptable. A company like Wrike should have someone available 24 hours a day, given how many businesses rely on your platform.

I use Wrike to manage my team's projects. I'm currently working on a critical project, and I need to get in touch with support right away. But I'm unable to do so.

I'm really disappointed with Wrike's customer support. I'm hoping someone on this forum can help me. Does anyone know how to get in touch with Wrike support?

Any help would be greatly appreciated.

Thanks

Hey Goncalo Amado Cardoso da Silva, thank you for sharing your feedback, we really appreciate it!

I can see that our Support team member has reached out to you now, but please let me share how you can reach out to our team: 

Option 1️⃣ – Use the Web Form to submit your query, this is available on all Wrike subscriptions. It's advised for you to be signed in so that we can identify and assist you. 
Option 2️⃣ – Start a chat with Wrike support. Make sure you are signed in. The chat pop-up will appear shortly after logging on to the Help Center*
Option 3️⃣ – You can request a callback. Make sure you are signed in. Tick ‘call me instead of emailing’ on the Web Form, providing your number, callback time, and timezone.

The full article on how to get help is available here. 

I've shared your feedback with our Support team, thank you again for sharing it! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi everyone! Please check out the latest article on how to reach out to our Support team 📌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Why doesn't my project updated when I change the launch date?

Hi Q Lai, welcome to the Community! Thank you for reaching out to us. May I kindly ask you to elaborate on your use case so we can provide you with an accurate reply?

Looking forward to hearing back from you!