[Status: Released ๐Ÿš€] Customising Wrike Email Autoresponder to External Form Submissions

ย Hi,

We're able to customise the appearance of the Wrike Requestย Form submission which is great. But the email autoresponder which gets sent to the submitter is completely branded Wrike Style. I'd like to be able to customise the response email so that the submitter doesn't get confused. They submitted a form to Company X but they get a response from Wrike which has no mention of Company X nor any detail of what they should do for any consequential follow up. This particularly important if we've made the form available to external parties.

The upshot is that this customised frontend for external parties is rendered practically useless in terms of customer engagement.

It could be a simple as changing the logo in the email and providing a section to customise at the bottom to inform the submitter of the next steps in the process (whatever that may be). The email replyto address should also be customisable (rather thanย noreply@wrike.com). Happy to have a 'powered by Wrike' kind of mention in the collateral, but everything else needs to be pointed back at the Wrike Enterprise account holder, or whomever they elect to point the submitter back to. Our case is we have customers who submit things but a company we've outsourced 'doing things' (i.e. a collaborator) needs to pick up the next steps.

Regards

ย 

jamie

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Tom Madsen Please upvote this request so we can get "multiple request form confirmation emails" on the roadmap! Thank you :)
https://help.wrike.com/hc/en-us/community/posts/360037818314-Multiple-Request-Form-Confirmation-Emails?input_string=Custom%20Email%20Response

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It would be very useful to set up confirmation email based on the form submission. Instead of having one reply for every form, that way we could customize the message based on the request form submitted. The reply message for one form submission would not make sense for every form submission. Thanks!

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Thank you for your feedback, Shelly Mikkelson!ย ๐Ÿ™‚

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I would also love to be able to customize the auto response for forms. It would be better if the response could be personalized and include any relevant information, like turnaround times, branding, etc.ย 

It would also be helpful to have an option to disable this feature.ย 

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Hi Bridgette Coleman, welcome to the Community! ๐Ÿค—

It's possible to customize the external form confirmation emails - please check out this article for more details.ย 

Does this help?ย 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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