[Status: Released ๐] Customising Wrike Email Autoresponder to External Form Submissions
ย Hi,
We're able to customise the appearance of the Wrike Requestย Form submission which is great. But the email autoresponder which gets sent to the submitter is completely branded Wrike Style. I'd like to be able to customise the response email so that the submitter doesn't get confused. They submitted a form to Company X but they get a response from Wrike which has no mention of Company X nor any detail of what they should do for any consequential follow up. This particularly important if we've made the form available to external parties.
The upshot is that this customised frontend for external parties is rendered practically useless in terms of customer engagement.
It could be a simple as changing the logo in the email and providing a section to customise at the bottom to inform the submitter of the next steps in the process (whatever that may be). The email replyto address should also be customisable (rather thanย noreply@wrike.com). Happy to have a 'powered by Wrike' kind of mention in the collateral, but everything else needs to be pointed back at the Wrike Enterprise account holder, or whomever they elect to point the submitter back to. Our case is we have customers who submit things but a company we've outsourced 'doing things' (i.e. a collaborator) needs to pick up the next steps.
Regards
ย
jamie
Tom OOO 2025-2050 Please upvote this request so we can get "multiple request form confirmation emails" on the roadmap! Thank you :)
https://help.wrike.com/hc/en-us/community/posts/360037818314-Multiple-Request-Form-Confirmation-Emails?input_string=Custom%20Email%20Response
It would be very useful to set up confirmation email based on the form submission. Instead of having one reply for every form, that way we could customize the message based on the request form submitted. The reply message for one form submission would not make sense for every form submission. Thanks!
Thank you for your feedback, Shelly Mikkelson!ย ๐
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I would also love to be able to customize the auto response for forms. It would be better if the response could be personalized and include any relevant information, like turnaround times, branding, etc.ย
It would also be helpful to have an option to disable this feature.ย
Hi Bridgette Coleman, welcome to the Community! ๐ค
It's possible to customize the external form confirmation emails - please check out this article for more details.ย
Does this help?ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
We also need to add a link to the task/project that has been created by the request. So the client fills out the form and the task gets generated and the client wants to see the link to the task so they can follow up on the task, leave comments directly, etc...ย For us, our clients are internal and are also on Wrike so this is a valuable way for them to not have to search for the information.
Welcome to the Community Amanda Hoffman and thank you for providing your feedback. Because your comment has a slightly different suggestion than the original post above, would you consider creating a separate post in this Product Feedback forum?ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
The customized email is a great addition. I am wondering if there is an update planned to allow the subject line to be customized? Thank you!
Hi Maegen Maher, thanks for sharing your feedback! ๐ค
I'm not aware of such plans, but I'll let our team know about your interest in it. Please let me know if I can help you with anything else.ย
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I would like to second the subject line customization capability! we use request forms on large scale and they all just have "Your request successfully submitted (Ref #)"
I would love to be able to map it to custom fields and/or have it be customizable!
Hi Meraka Moulton ๐ย You can currently edit the thank-you message for external forms. To do so, navigate to the "Request forms" section under your Account Management. Click on "Enable public link," then select "Customize email." Here, you can edit the message. I've attached a screenshot below for your reference. You can also find a detailed article here. Does this help your use case?
Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Rohan V Wrike Team member Become a Wrike expert with Wrike Discover