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I Sent an Email to Wrike, but It Didn’t Create or Update a Task / Tasks Aren’t Created out of Emails

This page is for all Wrike users who are having issues with Wrike email integration.

Situation

You sent an email to wrike@wrike.com or a task, folder, or project's unique email address, but it didn’t create or update a task.

Possible Solutions

  • Make sure that you sent an email from the email address associated with your Wrike account.
  • If you’re a member of multiple Wrike accounts, check your email integration settings to make sure you’re sending the email from the right email address to the right Wrike account.
  • Check if your email has a subject line. Emails with an empty subject line don’t trigger task creation and updates.
  • Sometimes it takes a couple of minutes for the email to create or update a task, so wait for a few moments before checking if the task or comment is created after you send the email.
  • Check if you are sending the email to the right address.
    • If you want to create a task in a particular folder or project, use the address wrike+intoID@wrike.com or just copy-paste this unique address from Wrike:
      1. Click on the permalink icon at the top-right corner of the task.
      2. Copy the link from the "Emails for sending tasks to this project" box.pasted_image_0.png
    • If you want to update one of your tasks, projects or folders, use the address wrike+ID@wrike.com or use this address:
      1. Click on the permalink icon at the top-right corner of the task.
      2. Copy the link from the "Emails for sending tasks to this project" box.pasted_image_1.png
    • If you send an email to wrike@wrike.com, but don’t specify a folder or project where this email should create a task, the task will be created in the default Folder specified in your email integration settings.
  • Check if you have "RE:" and "FW:" in the beginning of the subject line. Emails containing "RE:" and "FW:" add an email body as a comment to the task. Note that if there’s "RE" in the subject line, then Wrike ignores the unique email address. If you want to create a new task in a specific folder or project and "RE" is in the subject line, then you need to format your subject line to specify a folder/project in which you want to create a task.

Contact Support

If you’re still not sure why your email didn’t create or update a task, contact support@team.wrike.com and we’ll be happy to help you figure it out. If you attach the email forwarded to Wrike as an .eml or .msg file, it will speed up the troubleshooting process.

More Info

Email Integration
Wrike for Outlook
Wrike for Gmail
Auto Forward to Wrike from Gmail Using Zapier

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