Troubleshoot Email Integration: Tasks Not Updated or Created in Wrike
This page is for Wrike users who are having issues with Wrike's email integration. You sent an email to wrike@wrike.com or a task, folder, or project's unique email address, but it didn’t create or update a task.
Troubleshooting
Make sure that you sent an email from the email address associated with your Wrike account.
If you’re a member of multiple Wrike accounts, check your email integration settings to make sure you’re sending the email from the right email address to the right Wrike account.
Make sure that your email has a subject line. Emails with an empty subject line don’t trigger task creation and updates.
Also, check if you have "RE:" and "FW:" at the beginning of the subject line. Emails containing "RE:" and "FW:" will add the email body as a comment to the task.
Note
If there’s "RE:" in the subject line, then Wrike ignores the unique email address. If you want to create a new task in a specific folder or project and "RE:" is in the subject line, then you need to format your subject line to have the folder/project title where you wish to create this task.
Confirm that you're sending the email to the right address.
- wrike@wrike.com – the task will be created in the default folder specified in your email integration settings.
-
wrike+intoID@wrike.com – the task will be created in the folder/project that the ID belongs to.
-
wrike+ID@wrike.com – an update will be made to the existing item that the ID belongs to.
To find the unique email address of the item in Wrike:
- Click the ... 1 menu button at the top-right corner of the folder/project.
- Select the Update by email... 2.
a. To create a new task in a particular folder/project, click ⧉ to copy the unique link in the Create new tasks 3 section.
b. To update an existing item, click ⧉ to copy the unique item link in the Add comments 4 section.
Note
Sometimes it takes a few minutes for the email to create or update a task, so after you send the email, please give it some time before checking if the task or comment is created.