Troubleshoot Delayed or Missing Email Notifications
Troubleshooting
General steps
Check that Wrike notification emails are enabled in your email notifications settings
Check that the notifications from your account are sent to the correct email address in email preferences
If you have several Wrike accounts, they can be linked to different email addresses registered in your profile. You can also have several emails linked to one account.
Check the time of the change
Wrike emails are sent six minutes after a change is made. Check if six minutes have passed since you made any changes to the task.
Check for other emails
Check if you’ve received several emails about changes applied to one and the same task. Any changes that are made to a task within six minutes are compiled and sent in the same email.
Check Spam/Junk folder
Check the Spam/Junk folders in your mailbox to see if the email landed there. If this is the case, check with your IT department that the domains and email delivery IP subnets from Configuring Firewall Whitelisting document are not blocked on your end.
Daily-To-Do and Daily Digest emails
If you haven’t received a Daily To-Do email or a Daily Digest email, check the schedule for these regular notification emails in your email notifications settings and make sure the time zone settings are correct.
Note
Daily To-Do and Daily Digest emails are no longer available on accounts created after August 5, 2022.
Dependency chain notifications
If you activated the emails “All subtasks in task are completed” or “Next task in queue is ready to be started” in your email notifications settings, note that the six-minute rule doesn’t apply to these notifications. The Wrike Bot will @mention you in a task once per hour. If more than an hour has passed, and you still haven’t received an email, check the following:
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Has someone @mentioned an assignee on a task that's ready to be worked on within an hour after the last predecessor or subtask is completed, canceled, or deferred? If yes, no email notification is sent.
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Have you opened a parent task before Wrike Bot had a chance to @mention you and let you know that all subtasks were completed, canceled, or deferred? If yes, no email notification is sent.
New Comments notifications
New comments will trigger an email notification only in the case of:
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“Someone @mentions me” or “Someone comments without @mentioning me or my group” are activated in the email notifications settings.
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You haven’t read the comment and six minutes have passed.
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You've read the comment but didn’t change anything in the task and six minutes have passed.
If you've read the comment and some changes or comments were added to the task, no email notification will be sent in six minutes.