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Troubleshoot Task Descriptions Not Loading in Wrike

Situation

You open a task's item view or a folder/project info panel and see “Loading...” instead of the description field.

Important

Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements.

Troubleshooting

A few things may prevent your description from loading:

  • Internet connection: Make sure you are connected to the Internet and that you can open other websites.
  • Browser: We support the two latest versions of most popular browsers. Make sure you are using one of them.
  • Network: If your corporate network uses a proxy, firewall, VPN, or an antivirus program, it may be blocking Wrike resources. Check with your IT team to see if this is the case, or try accessing Wrike using another network.

To verify whether the issue you are experiencing is related to cache or cookies, please try hard-refreshing the page and accessing your Wrike account in a new incognito window.

Hard-refreshing the page

Web browser:

  • Windows: Ctrl + F5
  • Mac: Cmd + Shift + R

Wrike’s Desktop App: 

  • Windows: F5
  • Mac: Cmd + R

Check Private/Incognito mode

Here are the shortcuts for Incognito/Private mode in different browsers:

Windows

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Edge: Ctrl+Shift+N

Mac

  • Chrome: Cmd+Shift+N
  • Firefox: Cmd+Shift+P
  • Safari: Cmd+Shift+N

Clear your browser cache

If task descriptions load as expected without issues in incognito mode, clearing your browser cache should resolve the problem. Here you'll find instruction on Clearing Wrike Cache and Cookies.

Check Support Tool

Use our Support tool to check what the “Access to Wrike Transport” shows. Open this link in the browser you used to log in to Wrike: https://www.wrike.com/support-tool. If “Access to Wrike Transport” doesn’t say “Success,” follow these steps to troubleshoot the WebSockets.

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