WebSocket technology allows Wrike to get real-time Workspace updates and future versions of Wrike might require this technology. To guarantee the best performance and compatibility, we recommend checking that WebSockets are working properly with Wrike on your device.
- Open Wrike’s Support Tool.
- Under “Access to Wrike Transport”, if it says “Success” that means WebSockets are up and running. If you do not see “Success”, check our troubleshooting steps below.
- Supported browsers. Confirm that you’re using a supported browser. If you’re not, try using one of those and then check that WebSockets are working.
- Proxy servers and firewalls. Check if you have a proxy server or firewall that blocks WebSocket access (you might need your system administrator’s help).
- Wrike requires WebSocket connections to *.www.wrike.com on port 443. You might need to: add an exception to your firewall and/or have your proxy intercept WebSocket connections.
- Check that WebSockets are working.