Troubleshoot WebSocket in Wrike
WebSocket technology allows Wrike to get real-time workspace updates and enables collaborative editing of description fields. Future versions of Wrike will require this technology for certain features to work. To guarantee the best performance and compatibility, we recommend checking that WebSocket is working properly with Wrike on your device.
Wrike requires the use of WebSocket technology by your web browser or client. If WebSocket isn't working properly, Wrike will continue to function, but the following features may not work:
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Live editing of task, folder, or project descriptions.
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Getting Inbox notifications (without refreshing the page).
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Seeing various changes made by other users, e.g., adding or removing projects, folders, or tasks.
If you experience any issues with the above, please check the steps below.
Check that WebSocket is working
- Open Wrike’s Support Tool.
- Under Access to Wrike Transport, if it says Success, that means WebSocket is up and running.
If you don't see Success, check the steps below.
Troubleshoot WebSocket
- Supported browsers: Confirm that you’re using a supported browser. If not, try using one of those and then check if WebSocket is working (see above).
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Proxy servers and firewalls: Check if you have a proxy server or firewall that blocks WebSocket access (you might need your system administrator’s help).
- Wrike requires WebSocket connections to *.www.wrike.com on port 443. You might need to add an exception to your firewall and/or have your proxy intercept WebSocket connections.
- Check if WebSocket is working.
Contact Support
If the steps described in this article didn't help solve the issue, please contact our Support team and we’ll be happy to help you. When you send a support request, please provide the following information:
- Details about any network issues you’re aware of.
- Additional diagnostic information from: https://www.wrike.com/support-tool. Open the link in the same browser where you have your Wrike account open. Wait until the page is fully loaded, take a screenshot of the results and paste it into the Support ticket.
- A recording showing the issue with the Network tab details, preferably in Chrome or Firefox. See instructions on how to do that below.
Get the Network tab recording
- Start recording a video. You can use any screen capture tool.
- Open your browser in a new incognito window.
- Open the Console. On Windows press Ctrl+Shift+J, on Mac — Cmd+Opt+J.
- Switch to the Network tab.
- Select Fetch/XHR. Usually, it is selected by default.
- Perform the actions that trigger the issue.
- Wait for the page to load and stop the recording.