Fix Errors in Advanced Reporting (Wrike Analyze)

Possible Cause

The “Something went wrong” error covers the entire report and makes it inaccessible. This issue often indicates a glitch while saving the report.

Possible Solutions

• Hard-refresh the page and check if the report is working.
• If the report looks fine, click “Edit” and “Save” in the top-right corner.
• If the report becomes empty (no widgets in the report), it can be restored to an earlier working version. In this case, please submit a Support ticket with the following information:
  • The approximate time when the report was last working and your timezone.
  • The affected report's internal link (copied from the address bar).

Possible Cause

The large yellow error covering the report usually has a descriptive message. It often indicates that a dimension used in filters was renamed. The error message includes the reason behind the failure.

Possible Solutions

• Decipher the message to understand the error:

• Click the cross icon on the top-right of the error message to close it. This action will make the report editable.
• For possibly renamed dimensions used in filters:
  • Check the custom fields mentioned in the error that are used as dimensions in the report.
  • Identify if any custom fields have been renamed / deleted / un-shared from everyone recently.
  • Delete the old dimensions from the report.
  • In case of renaming, add the dimensions with the updated names to the report.
  • In case of un-sharing, share the field with everyone and force launch data export in the report. If the field cannot be shared with everyone but should be used in the report, please submit a Support ticket with the following information:
    • Name of the field.
    • The report's internal link (copied from the address bar) or the name of the report.
    • The name of the affected widget.
    • A screenshot of the issue, including any error messages or icons.
• After making the necessary changes, save the report.
• Refresh the page to ensure the changes have taken effect and the error is resolved.

Possible Cause

This error may occur as a result of:

• the wrong formula syntax
• renaming / un-sharing / deleting of the custom fields used as dimensions in the widget.

Possible Solutions

• Hover your cursor over the error icon to see the error message details and identify the issue. 

  Example

  

  In our example, the issue is with the custom field "Address Lat" added to the database and used as a board-level filter and a widget filter. Later, the custom field was renamed to "Address Latitude" and the data tables were updated successfully, but the report still contains the old name "Address Lat" which is causing the error.

• Edit the report and click the pencil icon on the top-right on the affected widget to review it.
• For syntax errors in formulas:
  • Review any formulas used in the widget.
  • Ensure that the syntax is correct and that all dimensions and fields are correctly referenced.
• For possibly renamed dimensions:
  • Check the custom fields mentioned in the error that are used as dimensions in the widget: filters, formulas, rows, etc.
  • Identify if any custom fields have been renamed / deleted / un-shared from everyone recently.
  • Delete the old dimensions from the report.
  • In case of renaming, add the dimensions with the updated names to the report.
  • In case of un-sharing, share the field with everyone and force launch data export in the report. If the field cannot be shared with everyone but should be used in the report, please submit a Support ticket with the following information:
    • Name of the field.
    • The report's internal link (copied from the address bar) or the name of the report.
    • The name of the affected widget.
    • A screenshot of the issue, including any error messages or icons.
  • After making the necessary changes, save the report.
• Refresh the page to ensure the changes have taken effect and the error is resolved.