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One-Time Passwords

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Overview

One-time passwords allow single sign-on (SSO) users, or users with 2-step verification enabled, to access Wrike through apps or devices which do not support SSO or 2-step verification.

Important Information

  • One-time passwords are valid for 30 minutes, after that time you will need to generate a new password.
  • When you log in to an app with a one-time password, you will remain logged in until you log out of the app, or until you click “Revoke” on the “Profile Settings” page.

Generate a One-Time Password

  1. Click on your profile image in the upper right-hand corner of the Wrike Workspace.
  2. Select “Settings” from the dropdown.
  3. "Profile" opens by default.
  4. Scroll to the “One-Time Passwords” section.
  5. Click “Generate new”.

A pop-up with a 16 character one-time password will appear. When you use the password to login to an app, the app’s name will appear in the list of authorized apps.

Revoke an App's Access

  1. Click on your profile image in the upper right-hand corner of the Wrike Workspace.
  2. Select “Settings” from the dropdown.
  3. "Profile" opens by default.
  4. Scroll to the “Authorized Apps” section.
  5. Click “Revoke” to the right of the name of the app whose access you would like to revoke.

When you revoke an app's access you are logged out of that application (if you logged in using a one-time password).

Disable One-Time Password Usage in the Account

One-time password usage is enabled in all accounts by default. In Enterprise accounts with SAML SSO or 2-step verification enabled, account admins with the permission to configure advanced security settings can disable the usage of one-time passwords for all users.

  1. Click on your profile image in the upper-right corner of the workspace.
  2. Select “Settings” from the dropdown.
  3. Click "Security" in the left panel.
  4. Scroll down to the "One-time password" section.
  5. Uncheck the box next to "Enable one-time passwords."
  6. Click "Save changes."

After you complete the steps, usage of one-time passwords will be disabled for all users in the account.
To re-enable usage of one-time passwords in your account, repeat the steps described above and check the box next to "Enable one-time passwords."

Note:

  • If your account has SAML SSO or 2-step verification enabled, one-time passwords are required to run a full account backup with the backup tool. If you need to run the backup but one-time password usage is disabled, please contact Wrike's Support Team for assistance.
  • If some users in your account are also members of other Wrike accounts and you disable one-time passwords, these users will lose the ability to use one-time passwords in all of the accounts that they have access to.
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