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Installing and Uninstalling Wrike for Outlook Add-in

Table 45. Availability - Legacy plans


Overview

Wrike’s Outlook add-in is available for all users (including collaborators) on all account types (including Free).

Note

The Outlook add-in works with specific emails. Please check to make sure you have a compatible email before installing the add-in.

Use Wrike for Outlook to interact with Wrike directly from your inbox. The installation process you follow depends on whether you have Office 365 or Microsoft Exchange Server. We’ll help you install them below.

Compatibility

Compatible mail providers (where your email account is hosted)

The Outlook add-in works with 32-bit and 64-bit (16.0.9126.2259 or higher) versions of Outlook.

  • Office 365 Business subscription (Exchange online)

  • Outlook.com

  • Exchange Server 2013 or later (on-premise or hosted)

Note

Non-Microsoft mail providers (like Gmail or any other POP/IMAP accounts) aren't supported. You can use the Wrike for Gmail add-on or the general email integration.

Compatible mail clients (where you check your email)

  • Outlook for Windows 2013 and 2016

  • Outlook for Mac 2016

  • Outlook on the Web

  • Outlook on iOS and Android

  • Outlook OWA for Exchange Server

Before you install

  • All user types (including сollaborators) on all account types can download and install the add-in.

  • The installation depends on a variety of factors (including which version of Outlook you’re using). The instructions on this page cover most common cases, so please reach out if you have any questions.

  • If you don’t see the Store or Get add-ins buttons, then you likely have a non-Microsoft email provider. The Outlook add-in is only compatible with Microsoft email providers.

Which version to install

If you’re not sure which version of Outlook you have (Office 365 or on-premise), try to:

  1. Visit Microsoft AppSource and locate the Wrike for Outlook add-in.

  2. Click Get it Now.

If you get the message "Mailbox not found" or "We don't recognize this user ID or password," then you likely have an on-premise solution. In this case, read how to install for on-premise or hosted solutions. If you're able to begin installing the add-in, skip to Step 3 in the install for Office 365 section.

Install for Office 365

Follow these instructions if you have Office 365 with business mail. Your Office admin can help tell you which version of Office 365 you have.

  1. Go to Microsoft AppSource and find Wrike for Outlook.

  2. Click Get it now.

  3. Follow the installation prompts to complete the add-in.

  4. Once installed, the add-in is available on any compatible version of Outlook that you open (as long as you’re logged in with the same Outlook credentials).

Install for on-premise or hosted exchange server

You need an Office 365 or Microsoft Live account to complete the installation. This can be any account, and doesn't need to be the email that you want to use the add-in with.

  1. Click the Get add-ins button in the application ribbon.

  2. Search Wrike for Outlook in the Office Store.

  3. Click Wrike for Outlook.

  4. Select Add.

  5. Follow the prompts to complete the installation. You'll need to authorize the add-in with any Office 365 or Microsoft Live account.

  6. You’ll see confirmation that the add-in was added.

Once installed, the add-in is available on any compatible version of Outlook that you open (as long as you’re logged in with the credentials for your Outlook on a local exchange server for which you install the add-in).

Install on a mobile device

  1. Open the Outlook app on your iOS or Android device.

  2. Click your avatar (if on iOS) or the hamburger icon (if on Android) in the upper left-hand corner.

  3. Click the gear icon to go to settings.

  4. Scroll down and select Add-ins.

  5. Locate Wrike in the list of available add-ins and click the + button next to the add-in to install it.

Once installed, the add-in appears in the menu for all the emails in your Outlook.

Uninstall the add-in

More details on uninstalling an add-in are available on Microsoft’s support center.

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