Automate Email on Workflow Status Change

Hello, 

We have a request form, which is being used for hiring staff. It follows a workflow and our HR department shortlists candidates using the workflow status dropdown list. We want to inform un-successful candidates (i.e. not short-listed) via email automatically as soon as not-shortlisted status is selected from the workflow status. So is this possible to automate this process? 

Thanks,

Sajid

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Wrike's automation engine does not have a way to generate an email to an external party automatically. (Email can be sent to people following the task, depending on the automation action and their own notification settings, but I don't think that addresses your issue.)

The only way I can think to do this is by using a secondary service that is subscribed to a Wrike webhook and is capable of analyzing tasks to determine of the conditions are correct to send the email to the unsuccessful applicant. (The secondary service must also generate the email, of course).

Whether or not this is more efficient/cost-effective than creating and assigning a "send rejection email" task is up to you...

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Hi! Thanks for your kind response. Can you please explain a bit more on using a secondary service with Wrike web-hook - i.e. which web-hook and secondary service work for my use-case. I want a solution, so kindly help me.  

Best regards  

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Cansu

Hello Sajid Yousaf, our Support team is in touch with you via email in relation to your question here. Please let me know if I can help you with anything else🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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Hi everyone, opening this old thread to see if anything has changed about the original question? 

Is it possible to send an automated email to external party based on the task status change? 

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Cansu

Hi Daniel Czyzak, welcome to the Community and thank you for bumping this thread. 

Please allow me to share a little detail on how we process Product Feedback. We receive many great ideas on Community, and we pass on all feedback to our Product team. If you'd like to find out more, this article explains what happens after we receive Product feedback. 

We check with our team and assign a status after a thread receives more than 60 upvotes according to our Product Feedback Guidelines & Statuses. This suggestion at the moment needs more support. In the meantime, if there are any updates in relation to this suggestion, we'll be sure to update you here. Please let me know if you have any questions.

Cansu Community Team at Wrike Wrike Product Manager Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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