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Create Wrike tasks from Zendesk tickets

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    Lisa Catto

    HI - great post - are you able to help solve closing a zendesk ticket once the task is completed in Wrike? thanks in advance

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    Serge S

    Hi Lisa! Thanks a lot for your question! 😀
     
    We can achieve this with the help of Wrike and Zendesk API. I would recommend creating an application that upon receiving a web-hook notification from Wrike about a "completed task" would make an "Update Ticket" call to Zendesk to "solve"/"close" the corresponding ticket. Let me know if you have any questions and I'll be happy to help!

    Serge S Community Team at Wrike 💡Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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    Cory LaPlante

    We've been using this integration for quite a while, and love it!  However, when the Zendesk ticket converts to Wrike as a task, it comes through as a milestone, not a regular task.  This didn't used to be an issue, but now that we're using Workload, any time we need to extend the date of the project beyond a single day, we first need to convert the task from milestone to regular task.  Is it possible to set the API integration to generate the Wrike task as a regular task rather than a milestone?

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    Trisha Himmler

    What is the correct URL format for API v4? Since Wrike no longer supports v3? I'm having issues establishing this hook with Zendesk and keep getting 400 and 410 errors.

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    Lisa

    Hi @Trisha, thanks for reaching out! I'm raising a Support ticket for you, someone from our Advanced Support will help you with this 🙌

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Melissa Seares

    Hi Lisa, just wondering if there's a follow up article on this topic? I'm trying to assign values to custom fields upon task creation on Wrike from a Zendesk trigger, is that possible? Thanks!

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    Hugh

    Hi Melissa Seares! It is possible to do this, provided that you know that there is a value in the Zendesk trigger, and that you know which custom field you want to assign the values to.

    If you have any other questions let me know!

    Hugh Community Team at Wrike 💡Erfahren Sie mehr über Wrikes leistungsstarke Funktionen und lernen Sie Anwendungsbeispiele kennen

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    Melissa Seares

    Hi Hugh. Right on time, was able to test this today and I just finished creating a way to sync the statuses. 

    Not sure how others are doing it and I'm definitely open to suggestions if you have any but I went with bulk update instead of triggers.

    1. Get all tasks less than Solved on my Wrike Folder
    2. For each task in #1, get Zendesk ticket equivalent and check status
    3. Update Wrike task status based on #2 (Could be extended to update more fields)

    Lots of API calls but it does the job (for now).

     

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