Glitch: Grey Box in Task Description

Hello,

Members of our PM team are experiencing issues with the task description in Wrike across different client folders. We first noticed this occurring on Monday, 10/31. A grey box appears in the task description (parent and subtasks) and we're unable to click the space to add text. Some have found it's helpful to refresh over and over, or access the task from the folder itself vs. via a dashboard or the inbox. However, today I am experiencing this glitch for the first time and none of these workarounds are resolving the issue for me. 

It is happening in every task in a particular folder currently.

Thank you!

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Cansu

Hi Christine Maness, thank you for posting! Since Community is a public platform, I edited your post to remove some of the internal information I hope that's okay. I'm raising a Support ticket for you so my colleagues can look into this🙋🏻‍♀️

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@... Yes, I appreciate it! What is the best method of submitting support tickets when experiencing technical difficulties in Wrike?

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Christine Maness, I'd suggest using this web form 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hello,

I just wanted to add to this, we are having the same issue. We are trying to update task descriptions, but when we try to make the update, the description field is greyed out. If the description field is not greyed out and we make an update and refresh the task, we find that the description only kept they very first character that was inputted; for example if we were to add the word 'test' to the description, when refreshing we only see the letter 't'.

Thanks!

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Cansu

Hi Laura Juneau, welcome to the Community and thank you for reaching out. I see that you're in touch with our Support team already about this. Please don't hesitate to let me know if I can help you with anything else🙋🏻‍♀️

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