[From Wrike] Community Live Q+A

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🙋Update 
 
Hi everyone! It's now 10am PST, which means we'll be wrapping up the CSMs Chat with You session here. Thank you everyone for sending in your questions-- we hope this session was helpful!
 
Got more questions? Feel free to make a post in the Community or check out our Ask the Expert sessions.
 
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Hi everyone!
 
We're live right now to answer your questions! From 9am to 10am PST, our Customer Success Managers are online ready to answer your questions. Drop your questions in the comments section down below to get answers from our experts!
 
What are you waiting for? Ask away! :)
 
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Hey everyone! 
 
Want to get your questions answered by a Wrike expert? 🤓 Mark your calendars for Sept. 25th because we'll be holding a Community Q&A session! Here's what's going to happen:
  • We'll be updating this thread at 9am PST on Sept. 25th - that's when our CSM experts will be online.
  • As soon as the clock strikes 9, you're welcome to drop your questions down in the comments, and a CSM (Customer Success Manager) will answer your questions by replying to your comment.
Until then, you can continue posting your questions in the Community, just save any special ones for Sept. 25th with our Customer Success team.
 
We look forward to "seeing" you there! 

Jamie Lam Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Hi Wrike Team, 

 

I, Roa Dellomas, together with my team would love to attend the webinar but we are located in the Philippines, would it be possible to record the webinar and send it to us? 

 

Thank you so much for your help. 

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Stephen

Hi Roa, experts from our Customer Success team here at Wrike will actually be online posting on this Community thread to answer your questions.

If you have a question in mind, post it below and it will be answered on the day. You can also come back on the 25th of September and read any other questions being answered 👍

Also, if you're looking to catch up on some webinars, check out our dedicated webinars page for upcoming dates, and on-demand webinars you can watch today 🙂

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  1. Can calendar be set up hourly?
  2. Can calendars and outlook synchronize daily, hourly or at all?
  3. Calendars on iphone app?
  4. Wrike notification inbox icon is triggered when someone is assigned a task and the inbox gets overly full. Can we turn off notification when assigned by someone?
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What is the best way to track development velocity (e.g. as in pivotal tracker)?

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Hi @Yaniv - You can track development velocity several ways in Wrike. I would recommend reading more about Dashboards and Reports in our Help Portal!

For example, you can create a Report to show you when work was completed. You can also track this through a bottle-neck approach with our Workflow Report in Wrike Labs. 

If you would like to provide more details on what you are specifically trying to track, I am happy to offer more information on how to best achieve that in Wrike. 

Wrike Labs: https://www.wrike.com/labs/ 

Connor McCloskey Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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@Kent McCracken

1) Can calendar be set up hourly?: That is great question, currently this is not possible to be set up hourly.

2) Can calendars and outlook synchronize daily, hourly or at all?: This also is not possible however here is our Help Portal article on iCalendar Feeds. The article covers how to view Wrike tasks on Outlook, Google Calendar, Calendar on Mac, or any calendar that supports iCalendars. I would love to learn more about your use case, if you can describe what exactly you are trying to see I can help provide more details on how to achieve that.

3) Calendars on iphone app?: Calendars are not yet available on the iphone app. This is something our Product Team wants to accomplish however it is not currently on the short term roadmap. 

4) Wrike notification inbox icon is triggered when someone is assigned a task and the inbox gets overly full. Can we turn off notification when assigned by someone?: You are unable to turn off the Inbox notifications. The best practices for your Inbox is to keep it tidy and archive no longer needed notifications out of your inbox. This way you Inbox does not get "overly full" and is kept tidy and up to date.

Dury Bell Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Dury, thank you for taking my questions. We are using Wrike for our daily tasking and calendars to assist in completing tasks. Tasks each day change priory due to the fluid nature of our industry. I would like to run only one said calendar to view my appointments and tasks. To also manipulate the tasks around my appointments because each day changes by the hour or day is very helpful.  In short having Wrike as the task management and communication software is amazing, but integration with outlook (established appointment and outside company email communication software) will increase the accuracy of information meaning not double booking appointments or overlapping tasks into appointments. My teams love using the tasks in Wrike and talking out each task within the task itself.  

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Hi Kent - Thank you for your explanation on how you would like to envision utilizing calendars. Because Wrike currently does not allow you to manipulate tasks by the hour, it would be difficult to input an appointment as a task for a specific timeframe (ie 1:30 - 3:30pm). You are able to utilize the duration field and input a 2hr duration however that would not prevent double booking appointments, it would just subtract 2hrs from the total allotted working day. 

Dury Bell Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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@Dury I hadn't thought about that approach!

@Kent Personally I have a hard time focusing on something if it isn't blocked off on my calendar (we use Google Calendar). For me, I create dummy "work" blocks on my Google Calendar and then use that time to focus on specific things I need to get done (almost always related to tasks within Wrike). I've set it up so that others can't see my "work" blocks so the time is available for meetings or anything like that. This is definitely a way for me to focus so I'm not sure if it is what you're looking for, but wanted to share! 

Stephanie Westbrook Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Hi There! As we host this chat on the Community page, I would like to offer one of my favorite tips! 
 
As a Customer Success Manager, a lot of my customers ask me about Dashboard best practices. One helpful tip I always like to recommend is using the “Current User” filter when creating a Custom Widget. This widget will only show the tasks of the logged-in user. A lot of my customers have a Wrike power user build-out several Custom Widgets in a Dashboard with this filter selected, so everyone in the Wrike account can benefit from managing their individual tasks in the Dashboard without having to set it up themselves. 

Connor McCloskey Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Hi. Are there plans to set notifications with longer durations? Daily notifications can become a source of spam if it's tasks that takes time to work on. Thanks! 

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Stephen

Hi Shu-Dan Chen, thanks for your questions. Are you referring to daily emails? If so, there are currently no plans but I'm interested to hear what kind of duration are you thinking?

For your Wrike Inbox, snoozing notifications and setting reminders might be a good approach to keep on top of tasks that have due or start dates further in the future.

 

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