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Friday Wrike Win - Inbox Reminders

7 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    1Marjorie Downey

    I had totally forgotten about snooze because when it first came out it was very limited. Now it has more options! You can bet i'll be using that a LOT!

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    Stephen

    Awesome Marj! Let me know how you get on with it ๐Ÿ™Œ

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Mark Silvanovich

    Great tip! Thanks Stephanie. We have just rolled out Wrike here and are building our FAQ and Knowledgebase, I will add some information on this feature there.

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    1Marjorie Downey

    @Mark, would love to see a screen shot of how you organize the FAQ and Knowledgebase once you have completed; i'm considering making one myself. 

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Mark Silvanovich

     Hi Marjorie, we're using a Wrike folder as the FAQ and having our users add Tasks as FAQ questions. The User asking the question titles a new Task with their question, and @mentions our internal Wrike Admin team in the Comments. (Not sure that part is necessary but keeps it more interactive). The Admin Team answers in the Description and then @mentions the person back to let them know they posted an answer.

    We JUST started so we have very little content, but so far so good. Nice thing about it, is it forces the user (who often is someone not that comfortable with Wrike) to have the interaction IN Wrike, hopefully increasing their comfort level and working past the default behavior of backing out into an email interaction instead:

     

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    1Marjorie Downey

    @Mark, I love it! Especially that part where it gets them interacting IN Wrike!  Thank you for sharing.

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    Stephen

    @Mark - that's awesome! ๐Ÿ™Œ

    Stephen Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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