Dear Wrike Team,

I hope this message finds you well. I am writing to suggest a change in the way Wrike handles guest users and their subscription plans. I believe that a shift from the current practice of initiating guests with a paid plan to beginning with a free plan and offering paid upgrades would greatly benefit both your users and your company.

As an avid user of Wrike, I have appreciated the platform's many benefits in managing projects and collaboration. However, I've observed that the current approach to introducing guests to paid plans can create some friction in user adoption and may not align with the user-centric approach that Wrike has always strived for.

My proposal is simple: Start guest users on a free plan by default. This initial free access would allow guests to familiarize themselves with the platform, experience its value, and integrate it into their workflow without any immediate financial commitment. 

Once guests have had the opportunity to experience Wrike and recognize its benefits, you can then present them with the option to upgrade to a paid plan. This transition to a paid plan should be seamless and should come with clear communication about the added features, benefits, and support that come with a paid subscription.

Here are some key advantages of this proposed approach:

  1. User-Friendly Onboarding: Guests can start using Wrike without any initial financial burden, making it easier for them to engage with the platform.

  2. Improved User Experience: Users can explore Wrike's features at their own pace and determine if a paid plan is necessary based on their unique needs.

  3. Higher Conversion Rates: Users who have experienced the platform's value during the free trial period are more likely to convert to paid plans voluntarily.

  4. Customer Satisfaction: This approach promotes a positive user experience and aligns with Wrike's reputation for being user-centric.

  5. Transparent and Fair: It creates a transparent and fair relationship with your users, enhancing trust in the platform.

I believe that implementing this change would not only enhance the user experience but also improve conversion rates and long-term customer satisfaction. It demonstrates Wrike's commitment to providing value to users first and foremost, which is a hallmark of a successful and customer-focused company.

I kindly request that you consider this proposal seriously and explore the possibility of initiating guest users with a free plan, then offering them the opportunity to upgrade. I believe this approach has the potential to benefit both your users and your business by fostering a positive and fair user experience.

Thank you for your attention to this suggestion. I look forward to your response and the possibility of an improved onboarding process for guests on Wrike.

Upvote 1
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
3 commenti

Hi Lindssay Tran, welcome to the Community 👋 

Thank you for sharing such detailed feedback with us, we do appreciate it.

Could you please let me know if you considered the possibility of using Collaborator licenses in your account? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Dear Wrike
I am writing to express deep concern about the recent automatic renewal of our Wrike contract as we did not provide explicit consent or sign any documents for this extension. We discovered this renewal after the billing team sent an invoice with us signing and documentation worth 1-year subscription which we never opted for even in the beginning, and it has raised serious questions about the transparency and integrity of our contractual relationship.

We request an immediate investigation into the circumstances surrounding this unauthorized renewal and a detailed explanation of the events leading to it.

Furthermore, as we explore alternatives and discuss this issue with your billing team, we would appreciate transparency in providing a better deal that aligns with our expectations and the value we seek from our partnership. I look forward to your prompt attention to these concerns and a resolution that reinstates the trust we once had in our collaboration.

👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Ricashelle Apas, thank you for getting in touch here and raising this. 

I'm sorry to hear of your experience here and of course, we'll be following up on this and working to find a suitable resolution. I've passed on your concerns to your account team and they will be in touch shortly to assist. If there's anything else we can help with here, please do let me know. 

Elaine Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalità di Wrike e le best practices

Elaine Wrike Team member Conosci le straordinarie funzionalità di Wrike e le best practices

👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Folllowing List for Post: Complaint
[this list is visible for admins and agents only]

Didn’t find what you were looking for? Write new post