Can we change the From field on form submissions?

Our form currently works well and the automation is working but the email notification to my staff appears as if i'm sending the email. In other words it sends the email as me (perhaps as the account owner). Can we change that? Perhaps just the Wrike Bot? 

https://help.wrike.com/hc/en-us/articles/115004562709-Wrike-Bot

Upvote 1
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
3 comentarios
Avatar
Stephanie Westbrook

Hi Merid 🙌Glad to hear the form is working well! I just want to make sure I'm getting this right: when you fill out a Request form, your team gets an email notification and that email notification looks like it comes from you? You would rather have the email come from Wrike Bot?

1
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Stephanie 🖖 yes that's exactly right. I'd rather have it come from Wrike Bot. It makes sense to de-personalize the automated emails in our specific case. Is this possible? 

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
Avatar
Stephanie Westbrook

@Merid Great emoji! That's not a setting we can change right now, but I'm moving this thread to the Product Feedback section so that others can +1 the request. Just for a little background on why it works the way it does now: submitting a Request triggers a task to be created, you're technical that task's creator, so the email gets generated the same as it would if you manually created a task. 

0
👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Folllowing List for Post: Can we change the From field on form submissions?
[this list is visible for admins and agents only]

Arriba
Didn’t find what you were looking for? Write new post