Pricing Structure

 Dear Wrike

 

I am trying to add 1 user to our account but have been told we can only add a minimum of 5 at a time. The cost difference in adding 1 to adding 5 is huge and simply not flexible or affordable for start ups like ourselves. We currently pay $1339 for 5 users and only need 1 more user but to do this you want to charge us double as we can only get 5 more users and not one at the cost of $2678 for the year. 

This is now driving us to look at alternatives even though we are enjoying using Wrike. What an absolute shame that you don't ask your customers what pricing works best for them but instead look at how you can tie people into spending more. 

https://help.wrike.com/hc/en-us/community/posts/new?flash_digest=d17bdcae3dd04f71b574b06659a6e2c5a72d87c4

Upvote 9
19 comentarios
Spot On Innovative Approach Stellar Advice

I agree entirely and have had this conversation with Wrike. The way Wrike is doing pricing is very 'Enterprise' and old school compared with most SaaS providers these days. We should be able to add licenses in increments of one.

Also... while we're on the topic of pricing... the jump in price from Professional to Business is way too high to justify. All we want is the better reporting and analytics, and for that we'd have to increase what we pay by 250%. So we'll stay on Professional. I think if the Wrike team made that increment up to Business more reasonable, your revenue would increase as plenty of us Professional users would upgrade.

6
Spot On Innovative Approach Stellar Advice

Hi guys,

i obviously voted for that idea, that i totally shared.

in the meantime, i split the topic with as well a proposition for a new user role for the pricing model. Have a look here: https://help.wrike.com/hc/en-us/community/posts/360009460154-New-User-Role-User-vs-Project-Manager-for-the-pricing-model-

 

2
Spot On Innovative Approach Stellar Advice

We are just getting started and we are an NFP with a small management team. We would like to add a 6th user and it goes from free to $100/mth. This is a total non starter for us. I don't want to be a freeloader, but there should be a cheaper foot-in-the-door option for paid plans. Per-seat pricing is basically impossible for a lot of smaller companies. It would be really nice if the "free" plan was called "basic" and allowed additional users for a smaller fee. Why am I forced to go pro just because we have 6 people? I don't understand that pricing decision at all.

Also, per-user pricing is restrictive in other ways. For instance, I would like to set up a few dummy users that are actually "robots" that can inject wrike to-do items into our customer service ticketing system, filtered by wrike assignee. We don't need our customer service folks to have to learn a whole new tool - they already use tickets. But I can't justify paying a seat price for what is essentially just an email notification account that will never log in to the wrike interface.

In my other company, I am in a huge fight with Lightspeed over their per-user pricing. It just doesn't represent the reality of how businesses work and what they can afford. Businesses with lots of part time employees, or seasonal changes in staff levels end up paying more than those with fewer full time employees but who make more money. Employee count is not tied to revenue. Per-user pricing is simplistic, inequitable old school thinking. There must be a better way.

1
Spot On Innovative Approach Stellar Advice

I've got a little bit different problem. I'd love to use Wrike at home and for volunteer stuff; I just haven't found anything that has similar dashboards. I'd be fine with one user and zero collaborators. I can't justify $50 a month for just home use, but I need dashboards or I might as well go to another platform. 

1
Spot On Innovative Approach Stellar Advice

Hey everyone, thanks for sharing your feedback, I've passed it to our Product team 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

2
Spot On Innovative Approach Stellar Advice

As a nonprofilt who's been using Wrike since 2012, I'm also actively exploring alternatives at this point. I really can't justify the jump from $50/mo to $125/mo just to get the one feature we really need, especially when we really only have two or three people actually using it.

1
Spot On Innovative Approach Stellar Advice

I personally think Wrike is the best project management system that there is, it's absolutely incredible. 

 

The staff in my limited experience were sheeple and the Wrike pricing structure is an absolute joke. I got into a debate with two staff members Ben and Devin and they both literally just sprayed company policy at me instead of having an open mind and trying to understand my situation and offering an option to potentially talk to a manager or higher up about it since there's not much they could do individually. Ben and Devins customer service was horrible and that is not how you represent a business how they did it with me. I am mainly frustrated that it was so difficult to get in touch with management, if that wasn't the case I wouldn't be so upset about it all but unfortunately that wasn't the case. My only options with wrike for my team of 2-3 people grand total, is to pay $2,000 up front year to year and I don't even have the option to pay monthly. The pricing structure you guys have although you may think makes sense, I would argue that to a lot of people it doesn't and I think you guys literally deceive people when you look at the pricing page and you read monthly payments and see nowhere on the cards that you have to have a minimum of a certain amount of users when you start.

0
Spot On Innovative Approach Stellar Advice

Hi everyone, thanks for your feedback here!

Our priority is to make the best project management and collaboration solution for teams that are trying to manage the complexities of work at scale. While we "never say never" to requests like this from valued users, a single-user plan isn't currently on the drawing board. We'll make sure followers of this thread have the opportunity to weigh in and share their feedback if this changes in the future.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Spot On Innovative Approach Stellar Advice

Despite years of complaints, Wrike never seems to care about the needs of small business when it comes to pricing inequities. Why does it cost twice as much to have 6 users vs. 5? This makes NO sense whatsoever. No other SaaS company structures pricing in this way today--not Adobe, not Microsoft, not Zoom, not Cisco, not anyone. Please, Wrike, you have a great platform, but you're pricing structure screams loud and clear that you do not care about small business. You would be wise to remember that small businesses tend to grow - that's why most companies try to build loyalty at the low end of the market. As much as I like Wrike, I never recommend it to other small businesses because of this archaic pricing model. Fix the pricing and you could more than double the users at the low end of the market, build loyalty and more than make up for the loss in income from the small businesses you're taking advantage of. 

1
Spot On Innovative Approach Stellar Advice

Hi Duane Nelsen, welcome to the Community! 

Thank you so much for sharing your feedback; despite the fact that for now, the team isn't planning to introduce this change, we still pass on your feedback and we are sorry for your inconvenience. 

Please do let me know if I can help you with anything else. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Spot On Innovative Approach Stellar Advice

Agree with this 100%  There are other options out there, with more functionality at reasonable pricing tiers.  Moving on to them.

Correspondence with Support:  (the answer was of course no)

At the moment I am the only one that will be utilizing the app, if your assumption was correct about having a team of 5 to work with, then your answer would be useful.  However, since it is just me and working with 5 people is not an option right now, purchasing 5 licenses is not viable.  I would love to use your second option of the Free version, however the functionality that has been limited from that version means it is not an option either. 

 

Is there an option for individuals to purchase a single license at a higher tier? 

 

It’s hard to understand why that would not be available, even if the price per user was a bit higher for Business if it is just 1-4 people.  The cost to Wrike is likely nominal.  And the probability that a single user will share their (hopefully great) experience using Wrike within their companies to others could result in many more licenses purchased in the future.  Just a thought.

1
Spot On Innovative Approach Stellar Advice

I had been a strong advocate of Wrike for years in my former organisation. Since I left and started a single-person activity I was forced to switch to another tool because of the lack of understanding from Wrike. Such a waste of motivated potential clients! Especially the most interesting one for the company as we are generally already advanced users understanding the importance of advanced features.

0
Spot On Innovative Approach Stellar Advice

Thanks so much for your detailed feedback here folks, I'll make sure to pass it along to the team. Please rest assured they are aware of this suggestion, and we'll let you know if we have an update from them in relation to licenses. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Spot On Innovative Approach Stellar Advice

Looking into Ganttify with Todoist integration now instead

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Spot On Innovative Approach Stellar Advice

We are sorry to hear that Sean Burak, but we hope you'll find a perfect fit for your needs. 

If there's anything I can help you with, please let me know! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Spot On Innovative Approach Stellar Advice

Yes, there is something that you can do: listen to your independent advanced users, and provide us with a single-user licence at a reasonable price. Independent workers can not pay such a high entry price. 

1
Spot On Innovative Approach Stellar Advice

Ouch. But true. It would incrementally cost Wrike almost nothing to have a lower barrier to entry resulting in evangelist users who help organically grow their corporate customer base as they bring their experiences to new jobs and clients. I had the same fight with Lightspeed and check out their stock performance as they struggle to compete with Square etc.

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Spot On Innovative Approach Stellar Advice

Exactly.

0
Spot On Innovative Approach Stellar Advice

Thanks a lot for this additional feedback, everyone! I'm now passing it on to the Product team. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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