API Access Denied to Certain Folders

Hello,

I've been working on an integration to keep our Salesforce and Wrike environment synced for changes as we have different departments who access Project-related work from different tools.

For the most part, this is working exactly as expected and 99% of the syncs work without issue, however periodically I get a Recipe error when attempting to update the Wrike Project, and attempting to process via Postman (https://www.wrike.com/api/v4/folders/{projectID}) nets me the same error:

"Folder not found or access denied error."

When I log in as our integration user (which is an Admin, and has all permissions), I have access to the Project/Folder, and can manipulate the Project manually.  I've also attempted to move the Project into a Space/Folder that's been made available to the entire team and still get this issue.

The Projects in question are fully marked complete and are being stored in a Folder that we have labeled as Archived, but there are no special permissions/limited access to the Folder.

Does anyone have an idea as to what I could look into in trying to identify what is causing these issues?

Thank you!

 - JD Lynn

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5 comments

Hi JD Lynn, welcome to the Community 🙌

I've asked our API experts to reach out to you about this, they will contact you ASAP. 

Let me know if you have any more questions or feedback about Wrike 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa

We're having the issue. Could you please post the solution?

Thanks,

Greg

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Hi Gregory Jannin, welcome to the Community 👋

This may be related to access (for example, if a certain folder isn't shared with you in Wrike). Our Support team can help with checking those folders and troubleshooting, so I'll raise a ticket for you 👍

Please let me know if there's anything else I can help you with. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa, I'm facing the same issue. using access / refresh token, generated by account with permissions I do not see every folder that I saw last month. What should I do?

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Hello Piotr Kułaga, welcome to the Community! Thank you for bringing this to us, I have opened a ticket with our Support Team so one of our experts can assist you with this, they will contact you very soon 👍

Also, I'd like to mention that you can check our New to Community forum to discover all the resources you can find in our Community 🙂

Juan Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Juan Wrike Team member Become a Wrike expert with Wrike Discover

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