With the launch of Custom Items, Wrike is much closer to being able to enable businesses to create and tailor item types to their specific needs. However, the biggest lacking feature here is the visibility of these in dashboards. We can filter based on these custom types and custom fields, but the inability to customize what fields display on the cards in the dashboards is now a more pressing issue.
The level of customization is great but presents us with a really big issue of visibility into all of the custom things various members might need to see at a glance, and the dashboards still only show us the task name, assignee, folder and due date. This is far too limited for what the platform has just implemented.
- Someone might need to know when they need to start working on a task (this also matters when using effort and workload so people aren't working on bigger projects due later and invalidating the use of workload & effort).
- A reviewer might need to know when the approval due date is so they can give a content writer or graphic artist time to edit.
- There might be custom checkbox or dropdown items (from a custom field) that need to be seen in the dashboard view.
Some variation of this list above has been requested repeatedly in different threads over the last four years or so.
We have this ability to create complex, custom items to fit our business processes, but we have no overhauled way to gain and customize visibility into these new processes we can build.
Our project managers and employees will still be stuck working half blind and trying to build numerous, overly complicated dashboards just to gain slightly better visibility (because ultimately people still need to click into the tasks to see the other data), which would much more easily be resolved by allowing Wrike users to choose which fields, dates, and other properties make it into each card on the dashboard.
Call me crazy, but this seems like an obvious and pressing issue that can massively improve productivity for everyone on the platform. It doesn't matter if we can customize item types around our internal processes and projects if we can't enable our employees or collaborators to easily see the information that we (not Wrike) determine is important for them to do their job.