Terrible experience, no withdrawal
After 3 years with Wrike and 10 active accounts, the inclusion of a new figure in the company determined the need to extend the subscription.
I contacted customer service, I reported that we would need only one additional user, however not with full functionality. Unfortunately, I was not aware of the possibility of taking advantage of the "collaborator" roles and in fact no one proposed it to me.
They just sent me an email with an order for 5 new utilities, for the duration of 2 years. I signed the order and, surfing the internet, I discovered that I actually had 10 free "collaborator" users.
Exactly 19 hours after signing the order, I asked the courtesy to cancel it as I would not have actually used it. The "collaborator" licenses were the ones that were right for me. After some changes in which they denied me the cancellation, the customer service stopped responding and they closed the matter. So I am currently paying over $ 2000 for 5 licenses that I am not using.
Hi Matteo Valtorta! I'm very sorry that you had this experience! I have contacted the respective team and sent them this information. From what I understand, you're also in touch with your account manager about this. If there's anything else that I can help you with, please make sure to let me know!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
You all answered me the same way. I just need to cancel the order of the 5 additional users because I don't need them and it seems absurd that you can't do anything to help me. just as it is absurd that you force me to pay for a service that I am not using. I have lost faith in the system and also warned that due to this I have decided to close all accounts and switch to another system. I wouldn't have done it if you had come to meet me. I understand my mistake, but I don't really understand why you won't let me go back. I don't claim to use a feature for free, I just asked, 19 hours after accepting the order, that I don't want the 5 accounts and that I don't intend to use them.
In addition, my account manager stopped responding to me. She dismissed me saying there was nothing she could do.
Thank you for sharing this additional detail Matteo Valtorta, I'll send it on to the team and I'll ask your Account manager to reach out to you!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Dear Matteo,
to which Software did you change?
Best Regards Ralf