Document Editor Timeout
Currently the Wrike document editor times out after 4 hours. If the document being edited is not saved and closed during that time, the document is then saved to the desktop and changes in the original document in Wrike are not kept. This forces the user to delete the old document and upload the new from their desktop, which takes up time, and prevents the user from being able to see the different document versions in the side by side comparison view.
We would like to suggest that the 4 hour time frame be increased to 8 hours.
In addition, if this could be fixed to where it does not time out at all, and just keeps the file path pointing to the wrike document editor, that would be even better!
Thank you for submitting this suggestion Hanah Delacourt, I'm passing it on to the Product team now 👍
Please let me know if I can help you with anything else!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
I am aware that I am providing this information a number of years after the question was first put to Wrike. I gather that Wrike has not increased the timeout session to eight hours, as we are still experiencing this problem. However, there is a better solution than forcing the user to delete the old document and upload the new one from their desktop.
When the error message occurs, proceed as follows:
1. Open the Wrike task that contains the document for which a copy has been saved to the desktop. The incorrect date on which this document was previously edited will be shown.
2. Open the document as if you were going to edit it. This will cause Wrike to update the document with any changes made before or after the timeout session.
3. Upon closing the document, the updated document will be saved and the correct time will be displayed.
Hi, Eva Maria Klein 👋 thanks so much for sharing this information with our Community members. We really appreciate your help! 🙌
Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Rohan V Wrike Team member Become a Wrike expert with Wrike Discover