Inbox Does Not Display

Hi all, 

Wondering if anyone else has had a user report that their Wrike Inbox does not display anything in either the desktop app or the web client. The user can access projects, tasks, dashboards, etc., but not their Inbox - that module won't load at all.  This is a regularly licensed user (enterprise, with marketers add-on). The user has logged out and back in, and cleared cache. 

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Hey Sarah Dungey! Sorry to hear about this! Could you please let me know if that issue persists? I'll be happy to raise a ticket with our Support for you!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa! Yes, this user has had this issue for a few weeks now. Please create a support ticket and I'll connect the user with support. Thank you very much, and happy new year!

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Done! Sarah Dungey. Happy New Year to you too 🙂

Let us know if you need anything else 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Elaine Wrike Team member Become a Wrike expert with Wrike Discover

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We have a user also having this issue.  

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Thanks for letting us know Steve McCollom. I've raised a ticket for you and a member of the team will be in touch to assist 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Elaine Wrike Team member Become a Wrike expert with Wrike Discover

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I am also having this problem. Thanks for any assistance you can provide.

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Welcome to the Community Kathy Daragan🙂

I'm sorry to hear you're experiencing this. One of my colleagues will reach out to you ASAP to help 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I am having the same issue. It works in the web version but not in the app.

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Joey Weaver Welcome to the forums! Here are the instructions from our Support team in regards to the inbox issues in the Desktop app:

 1. Please check the Desktop app version that you're currently using:

  • Click the three-dot menu in the upper left corner of the Desktop app on Windows.
  • Hover your mouse over "Help" in the menu options and you should be able to see the app version.

2. The latest version is 3.3.7. In case you are not using this version, please check if you can update the app to the latest version. Here are the instructions on how to do that:

  • Click the three-dot menu in the upper left corner of the Desktop app on Windows.
  • Select "File" and then "Check for updates".
  • If a new version is available: follow the prompts to install it.

Could you please try out these steps and let me know how it goes? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Lisa. I just tried what you suggested. It says the version is 2.6.1, but when I go to Check for updates it says "Your Wrike desktop app is up to date" 

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I'm sorry for the confusion here Joey Weaver! I've asked my colleagues to reach out to you about this ASAP to help. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi Joey Weaver,

I'm sorry to hear about the problem you are having updating the Desktop app.

Some of the older versions of the app may experience the same issue you are having when trying to update.

The solution is to update the app manually by downloading and installing the latest version from our website here, or follow the installation instructions from our Help Center here.

Please let us know if you have questions or run into any problems 😃

Aaron K. Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Aaron K. Wrike Team member Become a Wrike expert with Wrike Discover

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I was able to do the manual update and that fixed the inbox issue! Thank you both for your help Lisa and Aaron K. !

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Thank you for letting us know Joey Weaver 🙂 You're very welcome! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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