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Collaborator getting repeated "Task or folder not shared" messages

3 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

    Hi Jim Power! In the folder, there should be a button that says "Shared with x groups and y people". If you look there, you should see if the task/folder has been shared with the collaborator. If it says that it has been shared with him and you're still facing these issues, let me know and I'll raise a Support ticket for you ๐Ÿ˜Š

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Jim Power

    Hugh, it shows it as being shared with the collaborator. None of the other people who it is shared with experience this issue, although they are all normal (licensed) Wrike users. And it's worth repeating that once he clicks on the error message he does actually get access.

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

    Hi Jim Power, just raised a Support ticket for you. Someone should be in contact with you soon!

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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