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The Wrike desktop app no longer keeps login credentials

3 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

    Hi Tiffani, welcome to the Wrike community!ย 

    Sorry to hear about your experience with the desktop app. Here's a possible solution:

    1. Uninstall the Wrike desktop app.
    2. Once it's done, delete the folder:ย %APPDATA%\Wrikeย (you can find it via the Search button).ย 
    3. Reboot the system.
    4. Install the latest version from here -ย https://www.wrike.com/frontend/apps/index.html#/apps/desktopapp

    This should cause your app to work as normal. If you are still unable to save your login information let me know and I'll raise a Support ticket for you!

    Hope this helped! If you have any other questions let me know ๐Ÿ˜Š

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Tiffani Mello

    Thank you, Hugh! That fixed the problem. Before I did try uninstalling and even updating and it still wouldn't save my login data, but it seems deleting that folder finally did the trick. It's remembering my credentials now. Thanks again!

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

    I'm really glad to hear that Tiffani Mello! Hope you check out some of the other forums on the Community and read some of our other posts ๐Ÿ˜„

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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