Lost File While Working in Document Editor

I am relatively new to Wrike. I was editing an excel file using the wrike document editor, making sure I was saving along the way because my edits were extensive. I left it open when I left work last night and came in and it was closed. Is it stored somewhere in Wrike that I can recover it? The file in the task is still the un-edited version. When I open recent files in Excel I see the file with the path

 

C:\Users\myname\AppData\Roaming\WrikeDocumentEditor\db\data\48707911\filename

 

But it says it can't find the file there.

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Jake Forman Our company struggles with this often. 

First place to check is your desktop! Files should be automatically saved there if you leave the Document Editor open for +3 hours.

Best of luck,

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Soraya Jung Thanks for the suggestion. I searched my whole computer and can't find it locally.

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Jake Forman Oh no 😕 Usually not a good sign and extremely frustrating to lose work! Maybe Lisa can help out from the community team? Or I would definitely give Wrike support a call or email if you haven't already.

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Hi Jake Forman, sorry to hear about your file! I've raised a Support ticket for you, someone will be in contact with you soon!

Soraya Jung Thanks for your help 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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