Lost File While Working in Document Editor
I am relatively new to Wrike. I was editing an excel file using the wrike document editor, making sure I was saving along the way because my edits were extensive. I left it open when I left work last night and came in and it was closed. Is it stored somewhere in Wrike that I can recover it? The file in the task is still the un-edited version. When I open recent files in Excel I see the file with the path
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C:\Users\myname\AppData\Roaming\WrikeDocumentEditor\db\data\48707911\filename
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But it says it can't find the file there.
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Jake Forman Our company struggles with this often.ย
First place to check is your desktop! Files should be automatically saved there if you leave the Document Editor open for +3 hours.
Best of luck,
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Soraya Jungย Thanks for the suggestion. I searched my whole computer and can't find it locally.
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Jake Formanย Oh no ๐ย Usually not a good sign and extremely frustrating to lose work! Maybe Lisaย can help out from the community team? Or I would definitely give Wrike support a call or email if you haven't already.
support@team.wrike.com
1-877-779-7453 -
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Hi Jake Forman, sorry to hear about your file! I've raised a Support ticket for you, someone will be in contact with you soon!
Soraya Jung Thanks for your help ๐
Lisa Community Team at Wrike ๐Discover... Wrike Discover and become a Wrike expert. Click here to get started
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