Lost File While Working in Document Editor
I am relatively new to Wrike. I was editing an excel file using the wrike document editor, making sure I was saving along the way because my edits were extensive. I left it open when I left work last night and came in and it was closed. Is it stored somewhere in Wrike that I can recover it? The file in the task is still the un-edited version. When I open recent files in Excel I see the file with the path
C:\Users\myname\AppData\Roaming\WrikeDocumentEditor\db\data\48707911\filename
But it says it can't find the file there.
Jake Forman Our company struggles with this often.
First place to check is your desktop! Files should be automatically saved there if you leave the Document Editor open for +3 hours.
Best of luck,
Soraya Jung Thanks for the suggestion. I searched my whole computer and can't find it locally.
Jake Forman Oh no 😕 Usually not a good sign and extremely frustrating to lose work! Maybe Lisa can help out from the community team? Or I would definitely give Wrike support a call or email if you haven't already.
Hi Jake Forman, sorry to hear about your file! I've raised a Support ticket for you, someone will be in contact with you soon!
Soraya Jung Thanks for your help 🙂
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover