What will be if cancel Wrike subscription? Please help!!
Hello,
I've ordered a Yearly Subscription and use more than 14 days.
I've asked support to give me a refund but got this message:
>>the payment as we have a no-refund policy, I am sorry about that.
Ok then, my question was - can I buy a Business subscription? Because on my current subscription I don't have time log.
And got a new message:
>>We have applied the cancellation with the last day of the contract and we can renew your account, I just need to make sure this is exactly what you need.
Guys my question:
I can't get a refund and I am applying for cancelation what I will get by the end?
Relly wired system! 😞😞😞
Hi Taras! As I already mentioned in a different Community thread, our Billing team is in contact with you now. I'm sorry but I can't provide more advice here than our Billing team. Please get back to Maria on the ticket. Sorry I can't be of more help!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi Lisa,
That is Terrible that I will get any info from her in a few days...
I've paid WRIKE money but i can't get any info.
Taras
Taras, I totally understand! I can see that Maria was in contact with you today and explained details in her last message to you. Can you please answer her last comment and ask any questions that you have, and I will ask Maria to get back to you as soon as possible.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
>> Can you please answer her last comment and ask any questions that you have, and I will ask Maria to get back to you as soon as possible.
I already did a few times.
Hi Taras, as I understand, the issue is solved now. If you have any questions or concerns, please reach out here and I'll be happy to help 🤝
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Hi there, I am dealing the same situation. Now, I am no longer use Wrike, and I really do not understand how it works. I have already subscribed the annual package and I want to get refund & cancel the subscription in the same time. Could you please help?
Hi Kustanto, Isabela, thank you for reaching out. I see that our Support team helped you with your request👍🏼