Would be nice to have an option to define our back up during our vacation for example.
This person (our back up) would be automatically notified if someone mentioned him/her.
We won't have to go through the job's list of our colleague and check if someone left a comment.
Would save us some time ;-)
I know you would say it's easier to assign directly your backup in the task itself, but this is quite difficult, it depends on who has time to work on it; so we decided to wait until the customer comes back to us with comments and see who can take the job. Sometime the customer does not come back during the OOO so there no need of a back up ;-) Hope this clarifies the situation here .