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Hi Aynur and welcome to Wrike Community 🙂
I can see that you've already contacted Support to discuss the case. Someone from the Billing will soon be in touch to help.
If you have any further questions, please get back to me here.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover