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Folllowing List for Post: How to set priority on a task
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Folllowing List for Post: How to set priority on a task
[this list is visible for admins and agents only]
Hi Travis, check out the "Importance" feature. This allows you to mark tasks High, Normal or Low Importance. You can then sort tasks by importance in the list view. All tasks are Normal by default.
Sometimes people use the Priority sort in the list view. This is simply the order of tasks in the list view. You can drag and drop to arrange the tasks in order of priority. When others view the tasks in list view and using the Priority sort, they'll see the same order as everyone else.
And as an FYI, this is only one way to treat important tasks. We use the Importance feature in concert with due dates and cross-tagging into focus folders within a process for a very robust system of priority
To set a task Priority, go into a task list view, sort by Priority, and you can drag the order of tasks.
I know it says this in the first answer by Eric Clark, but I totally missed it because I thought he was talking only about the "Importance" feature.