Can deleted files within a task be restored?

Hi Cesar, it's not possible to reverse the deletion of files however in some cases our Support team may be able to help locate them. Let me know if you'd like to discuss this with them and I can raise a ticket for you 👍

Thanks for the confirmation Stephen, I will let our internal teams know for future reference.

I need to restore a deleted pdf proof with all the corrections. How? 

Please. Thank you.

Hi Rosa Clark, welcome to the Community 🙂

I'm raising a Support ticket for you, someone will contact you soon and try to help 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I think I've deleted a file with markups and approvals and I can't seem to retrieve it - panic is just about to set in - could someone possibly help me retrieve it?  Thanks

Hey Bronwyn Sugden, welcome to the Community! I've just raised a Support ticket for you , someone should be in touch with you soon 😊

I've done the same thing - - accidentally deleted a word document that had important changes on it. Help? Thanks!

I'll ask my colleagues if they can help Trish Fliss - someone will reach out to you ASAP 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

y'all are awesome! Thanks for taking care of my screwup so quickly!!

You're very welcome Trish Fliss 😊

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hello Wrike Team,

Someone inadvertently deleted a word doc file that I was hoping you might be able to retrieve. How would I go about requesting this from you. Since it is a file it is not in the recycle bin and I see after reading this thread that thee might be a way through the assistance of your support team? Thanks 

Hi John Brewer, welcome to the Community! 🙂

I can see that you've already contacted our Support team about this already. Happy to see that this issue has been resolved for you. Please feel free to post here on the Community if you have any questions, best practices to share or discuss, or ideas for product improvement. Also, subscribe to our weekly releases where we share the recent updates and improvements 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

A team member deleted a file that is needed for review this afternoon and the person who posted the doc is now out of the office. Can I have someone contact me to help recover the word doc?

Hi Lauran Janssen, welcome to the Community!

Our Support team is in touch with you via email to help restore your file. Please let me know if I can help you with anything else. 

If you'd like to find out what our Community has to offer please visit our New to Community forum🙋🏻‍♀️

I'm happy to read that in case I can ask to support team to retrieve the deleted file!

Is there a limit in time from the deletion of the file that this "restore" operation is feasible?

Eg.: if the file got delete 10 days back is still possible to restore it back?

Hi Stefano Chinea, welcome to the Community!

Our Support team works on this kind of issue on a case-to-case basis. Are you currently having an issue retrieving a file? Please let me know 🙋🏻‍♀️

Hello Cansu!

Sorry for late reply!!!

I'm not having a problem right now.

Let me explain you my case: We had a file deleted several month before we become aware about the deletion. Anyway we managed by pure luck to retrieve a copy saved locally by the user. 

Nevertheless I started to check if it was possible to restore deleted files or not and how much the retention for deleted file is. Just in case it would happen again.

Out of this discussion I got the answer to the first question: yes is possible to restore a deleted file.

Now what I'd like to know is: what is the retention time for the deleted files? How much time after the deletion is still possible to retrieve the file? 10 days? 6 months?

King Regards!

Hi Stefano Chinea, thanks for the clarification. As long as the task/folder/project from which the attachment was deleted still exists in your account (i.e. is not erased from the Recycle Bin), we are able to restore the attachment. If the attachment is erased from the Recycle Bin, unfortunately, it cannot be retrieved by any means. Hope this helps!

How do you find a deleted attachment in the recycle bin? It was accidently deleted and had comments. Please help!

Welcome to the Community Kim Hanrahan 👋

I can see that our Support agents were able to help you with this. 

Please let me know if I can help you with anything else. And if you'd like to know what this Community has to offer, please check out our New to Community forum.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Just to echo what everyone else has said in this thread — keeping FILES in the recycle bin would be WILDLY helpful. I'm surprised it's not an existing capability. I was clearing out the clutter on a task and accidentally deleted one with important comments that we now can not get back. Would love to see this update added in the future, please and thank you! 

Thank you for taking the time to share your feedback and welcome to the Community Meg Zimont!

Hello,

I have the same problem with deleting a file.

Can somebody please contact me - Thanks a lot

Done Torsten Jansweidt, thank you for reaching out!

Please let me know if there's anything else we can help you with 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I deleted files by accident. Do I need to raise a ticket to retrieve them?

Hey Donielle Cooper, welcome to Wrike's Community 👋

I can see you've already raised it and one of our agents has reached out to you 🙂

In case you need help with anything else, or discuss anything Wrike-related, you are very welcome to post and comment. Let me know if you have any questions. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I'm trying to restore a PDF deleted from a task. Is this possible? Thanks

Hi Suzanne Perreault, welcome to the Community 👋

Our Support team should be able to help you with this, so I raised a ticket for you 👍 Someone from the team will reach out to you about this.

Let me know if I can help you with anything else! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

I accidentally delete several files in a ticket/task on wrike, is there a way I can retrieve those and place them back on the ticket?

Hi Danielle Magbanua, welcome to the Community! I can see that our Support Team has been able to help you resolve this 👏

Please, let us know if you need assistance with anything else. Also, I'd like to mention that you can check our New to Community forum to discover all the resources you can find in our Community 🙂