cannot log out

screen is greyed out with subscription notice, cannot log out and log in with valid account

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Stephen

Hi KP, thanks for posting. I've raised a ticket to our Support Team and they'll be in touch soon to assist by email.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi,

I´m unable to log out. Could anyone help me?

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Eliana Amigone, thanks for reaching out! I've raised a ticket with our Support, someone will be in contact with you soon! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

I"m able to log out the windows desktop app

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
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Hugh

Hey Michael Akins, welcome to the Community!

Did you mean to say you are unable to log out? If so, let me know and I'll raise a Support ticket for you.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Why I can't log out?

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
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Cansu

Hello and welcome to the Community JE wati 😊

I've raised a ticket for you so that my colleagues from the Support team could investigate, and they reached out to you about this 👍

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Wrike, I have the same issue! I have another account and cannot logout of this one because my trial has ended and it is asking me to pick a subscription. I do not want to pick a subscription... I want to log out of the account and into a different one.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
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Cansu

Hi Anders Mavis, welcome to the Community!

Our Support team is in touch with you via email. Please let me know if I can help you with anything else 🙋🏻‍♀️

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi, has this issue been sorted, I am getting the same issue

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hey Craig Service, I've asked my colleagues to reach out to you to investigate this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Lisa I have the same issue. The trial for my person account expired, now I cannot log into my work account. Please log me out of my trial account.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Pia test, our Support team will be in touch shortly to help with this. Let us know if you need anything else 👍

Elaine Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Elaine Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

I have the same issue. The trial for my person account expired, now I cannot log into my work account. Please log me out of my trial account.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Welcome to the forums Steven Lu 👋 I've asked our Support team to help you with this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

I also have this issue. I need to be logged out so I can use SSO to sign back in.

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Justin Moodie, welcome to the Community 👋 I've asked our Support team to reach out to you to help.

Let me know if you need help with anything else 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

im getting a grey screen of subscription - i can't logout

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Juan

Hi Adrian Beyerle, welcome to the Community! Thank you for bringing this to us, I've opened a ticket with our Support Team, you'll be contacted shortly 🙂

In the meantime, please feel free to check our New to Community forum to discover all the resources you can find in our Community 🙂

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I have the same issue.  I accidentally logged in with the wrong account and can't logout because my trial has ended.  How do I logout?!  This is enfuriating.

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Hi Brenton Wiberg, I can see that our Support team has already advised on this. Please let me know if there's anything else we can help you with! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Can you please assist me with the same issue?

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos
Hi Steven Miller 👋 Welcome to the Community Forums!
Absolutely, I’m raising a ticket with our Support Team, and one of our members will be in touch with you shortly.

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi!

I can't log in to the app. wrote the wrong email and now it says "your trial has ended" and I can't log out of that account and log in with the right one. Can you help me?

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hi Max Dupont, Welcome to the Community Forums! I see that you are already in touch with our Support Team regarding this issue. If there’s anything else I can assist you with, please don’t hesitate to reach out. Thank you.

Rohan V Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Rohan V Wrike Team member Become a Wrike expert with Wrike Discover

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

I'm also having this issue. Would appreciate support. 

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

Hey Mike Hall, welcome to the Community 🙂

I've asked our Support specialists to help you, someone will reach out 👍 Is there anything else you need help with? 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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