Slack integration via bot or service account instead of individual
Please allow for slack integration via a common bot/service account instead of the individual account of the user in question. Setting the integrations by an individual user causes a number of issues for us.
1. We have multiple PMs that work together on setting slack integration on workflows in different stages. These integrations go to different slack channels depending on the state within the workflow. Since it is per user, there is no indication in Wrike of whether or not the integration has happened or who did it. When the workflow moves to another state, someone will attempt to set the integration to another channel and we now have two (or more) integrations for the same project. The management and clean up of this process is quite frustrating to the PMs.
2. When a PM leaves the company, every one of the integrations that PM set are removed. We just had 150 slack integrations removed and we don't know which projects they were associated with.
A common bot/service account at a company level would help solve these issues and ease the overhead and administration of the slack integrations. It looks like it was originally designed with the idea of slack notifications for individuals to set, but we really only use them at a company-wide level. Please provide the option to efficiently and effectively accomplish this.
You are not alone there is another post about service accounts from August of 2018. It would be great to have a Service Account Option.
Hey guys, thank you for this suggestion and feedback. It's been passed on to the Product team.