Complaint
You know, I just wanted to look at this and see what it's all about. But no, I had to create an account, give you my e-mail, and choose a password. Now I've decided I don't have time to look at it right now, and there's a big question on my screen about do I need help. And now I see that I only have 14 days to look at this before I have to pay. Really? Why don't you make a five-minute video of the features of this product? I don't have time to look at this right now and probably won't for the next two weeks. Big strikes against you already, Wrike.
Hi Deborah, thanks for posting your feedback about the trial process, I'll be sure to log this with the relevant team.
If you're looking to get an overview of what Wrike can help with, I'd recommend taking a look at our Wrike tour page.
From there, we have our Help Center with more specifics about each feature within Wrike. Specifically, the Getting Started section.
We also have a lot of live and pre-recorded webinars from our Customer Success Team.
Alternatively, you can ask any questions you may have here on the Community and the Community can help.
If you'd like to discuss your trial account, please let me know and I can arrange for someone to contact you to discuss further.
Any questions, I'm here to help!
@Deborah! I have worked with many companies, and I will say that Wrike has the best customer support out there! All you have to do is ask a question and you get immediate help. When I had my trial account, I relied on their support to help me get settled, as well as the links above that @Stephen provided. They were very patient with me and all my questions. Wrike is a life saver if you work on multiple projects and/or on a team, I suggest you take the time to at least give it a go. I'm pretty sure that if you don't have time now, that you can ask Wrike to put it on hold, and then dig deep when you do have the time.
I need someone to locate the two forms of payment submitted to settle or recent billing . This downgrade of our account is affecting our daily work . Please have dedicated , reachable people for accounts payable . This has been going on for a while now !
Hi Selena Jeter, I can see you've been discussing this with our Billing team. I'm also passing your feedback for internal investigation 👍
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover