Old "On hold" tasks

It would be great to be able to filter tasks using their creation date or time in a certain status as a parameter. I would like to have reports like:

  • Open tasks older than 1 year
  • Tasks on hold for more than 6 months
  • Tasks on hold created more than 6 months ago 
  • Etc...
Upvote 2
Spot On Innovative Approach Stellar Advice

Hi Christian, i had your idea, and finally used the dashboard feature for that purpose. It's not perfect, but to monitor them sometimes, that works well. Hope this could help

Spot On Innovative Approach Stellar Advice

Thanks Julien. Could you share a little more on how you did it? Can't see that it's possible using the dashboard on my end...


Folllowing List for Post: Old "On hold" tasks
[this list is visible for admins and agents only]

Didn’t find what you were looking for? Write new post